Robby Stolle

Experience

• 

  Kmart Corporation

  Jun 2008 - Jun 2009

  Customer Associate/ Stock Room

  - Maintained stock counts- Replenished shelves- Handled a variety of customer situations - Fulfilled all sanitary requirements - Aided with loss protection

• 

  Geek Squad

  Jun 2009 - Jul 2013

  Advanced Repair Agent

  • Analyzing and diagnosing technological dilemmas• Repaired computers (Both hardware and software based)• Utilized computer management systems• Recorded detailed notes regarding customer information and computer repairs• Assisting clients with troubleshooting via telephone• Staff Trainer: responsible for the new members of the team and their success

• 

  CDI Corporation

  Jul 2013 - Mar 2014

  Level lI Analyst

  • Used PowerShell to manage Exchange mailboxes and AD users/groups• Supported Windows XP, 7, Windows Server 2003, 2008 r2, RedHat, AIX, and HP Unix Machines • Worked as a team to ensure a prompt response for the end-user• Used ServiceNow and Footprints to document interactions

• 

  Hartley Oil Co

  Jun 2014 - Sept 2015

  Operations Support

  • In charge of shipping and receiving in SAP• Created production schedules to assure on time delivery• Created/maintained procedure documents• Provided repair and instructions on all desktop PCs

• 

  Artech Information Systems

  Sept 2015 - Apr 2019

  Supervisor

  • Lead, coach, and develop a team of Level II Analysts• Meet with clients to review current and upcoming procedures and overall team performance• Assist with developing and updating training documents• Provide guidance to agents for ticket resolution• Resolve escalations from clients and end users• Develop documents and automation to assist with operational tasks• Collaborate with peers and leadership to analyze associate productivity, scheduling, and quality to identify and resolve deficiencies• Create and present weekly, monthly, and ad-hoc reports in service now• Create and maintain knowledge base documentation • Level II Analyst roles Show less

• 

  Artech Information Systems

  Nov 2019 - Nov 2022

  Operations Manager

  • Responsible for successful service delivery of 5 clients including 3 higher education clients with 200,000 contacts a year • Oversee a team of 5 direct reports and their subordinates across all verticals • Interface with clients to build positive working relationships, address operational concerns, discuss efficiency improvements and future state • Promote a company culture that encourages top performance and a high morale • Manage two locations for redundant support • Manage staffing levels and labor costs to ensure successful delivery of client defined metrics• Conduct business reviews with each client on a monthly and quarterly basis Show less

• 

  Wells Fargo

  Jan 2023 - now

  • Senior Information Security Engineer

    Aug 2023 - now

  • Information Security Engineer

    Jan 2023 - Aug 2023