Danyelle Douglas

Experience

• 

  Microsoft

  Feb 2007 - Nov 2009

  Marketing Coordinator
• 

  McDonald's Corporation

  Oct 2010 - Apr 2015

  • Central Division Administrative Manager

    Oct 2013 - Apr 2015

  • Training Communication and Event Specialist

    Oct 2010 - Oct 2013
• 

  Microsoft

  Aug 2014 - now

  Technical Account Manager (TAM), act as a trusted business advisor to Microsoft’s Premier Support customers by providing strategic guidance through operational best practices and optimization of their IT infrastructure through quality Service Delivery Management.• Maintain a long-term trusted relationship with Microsoft's Premier Support customers providing strategic guidance around digital transformation, cloud consumption and optimization of their IT infrastructure through quality Service Delivery Management. Managed a $1.5M Premier Business and driving additional revenue to Premier via Add-Ons, MCS NWS and MCS Delivered, and EPG for additional product upsells.• Managed service delivery for a team of engineers as well as a diverse and complex scope of support issues. Partner with account team on solution development to ensure account goals are achieved - includes leading weekly calls with the project management and Services teams. • Owned operational readiness/training for Unified Support sustainment. (deliver premier workshops to customer workforce)• Lead critical support escalations, often including multiple internal and external support teams and with visibility to internal and external leadership teams. Determine most effective method of problem resolution by utilizing internal resources.• Gained an understanding of their IT organizations’ impact on overall business and ensuring operational success with Microsoft products. • FY20 Notable Award Winner Show less

  • Business Program Manager

    Mar 2020 - now

  • Technical Account Manager

    Nov 2018 - Mar 2020

  • Executive Business Administrator

    Aug 2014 - Nov 2018