Samer Sendian

Experience

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  Systems. COM

  Jan 2004 - Jun 2005

  Technical Support Staff

  At Maintenance Department• Provided technical maintenance and support for a wide range of computer systems and networks, including hardware and software issues and updates, showcasing strong troubleshooting and problem-solving skills.• Delivered guidance and hands-on support to customers, empowering them to effectively maintain their systems.• Maintained accurate records of service activities and customer interactions for reference and analysis.

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  ALHAMRA Computer Center

  Jan 2005 - Jun 2006

  Customer Service Technical Support

  • Delivered expert technical support and performed repairs for hardware and software issues.• Managed maintenance contracts, ensuring timely regular maintenance and service, guaranteeing customer retention.• Managed customer relationships by addressing inquiries and concerns professionally

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  LEMOU.TEC

  Jun 2006 - Aug 2008

  Technical Support & Network Administrator

  • Provided technical support and solutions for networking projects, including cabling, routers, servers, and wireless.• Administered network infrastructure, ensuring seamless connectivity and minimal downtime.• Managed customer service and maintenance contracts, delivering prompt and effective solutions.

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  Digital Net

  Sept 2008 - Jun 2011

  Sales Executive

  • Conducted market research and competitor analysis to inform the development and implementation of targeted sales strategies, resulting in the acquisition of new clients and the retention of existing ones.• Prepared sales reports and forecasts by analysing sales data, enabling the tracking of performance metrics and identification of key areas for improvement.• Provided hands-on training and mentorship to junior sales staff, imparting industry insights, and best practices to cultivate a collaborative and high-performing team environment. Show less

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  Al Tayer Group

  Jan 2012 - Dec 2017

  Aati Luxury Furniture, Zabeel Showroom• Consistently upheld the brand's image and values through exemplary brand ambassadorship, fostering strong connections with VIP clients and new customers to ensure unparalleled representation of the brand.• Maintained showroom excellence both inside and outside, ensuring maximum client satisfaction through attentive reception, handling, and servicing, while adhering to brand guidelines and promptly implementing new visual merchandising concepts.• Regularly conducted thorough analysis reports to identify business and sales growth opportunities, including SWAT analysis, and delivered competitor report with insights to aid strategic differentiation and market positioning efforts.• Managed the accuracy of stocktaking procedures across monthly, quarterly, and yearly cycles, concurrently providing detailed weekly performance reports on showroom and staff metrics, including lost sales data, to drive strategic decision-making and ongoing optimization.• Performed in-depth training sessions and workshops for both existing staff and new hires, emphasizing the importance of exceptional customer interactions and equipping them with essential skills and knowledge to ensure the delivery of top-tier customer service experiences.• Conducted weekly one-on-one meetings to provide personalized coaching, address individual concerns, set performance goals, and reinforce alignment with organizational objectives, fostering a motivated and goal-oriented team culture. Show less At @Home store in Dubai Mall• Provided exceptional sales service by attentively understanding customer needs and expertly guiding them through tailored home furnishing solutions, thereby enriching their shopping experience.• Consistently exceeded monthly sales targets by leveraging in-depth knowledge of product features and staying updated on industry trends, allowing for the implementation of effective sales strategies and personalized sales service to meet and surpass customer expectation. Show less

  • Senior Sales Consultant

    Dec 2014 - Dec 2017

  • Sales Consultant

    Jul 2013 - Dec 2014

  • Sales Consultant

    Jan 2012 - Jun 2013
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  NAKKASH Gallery

  Jan 2018 - now

  Showroom Manager

  • Drove showroom performance to exceed budget targets by an average of 173% per month through strategic alignment with brand retail objectives and adherence to operational procedures.• Conduct quarterly SWOT analyses to identify strategic business opportunities and potential challenges, develop and implement targeted action plans that significantly boost sales performance and revenue growth across all product categories.• Conduct analysis of competitors within the regional market, synthesizing reports to offer strategic insights to the management, thereby facilitating informed decision-making processes and optimizing the showroom's competitive positioning.• Lead the staff sales performance evaluation processes, setting and implementing performance targets for both the team and individuals, utilizing established KPIs to assess overall performance and identify areas for improvement, fostering a culture of accountability and excellence to optimize performance outcomes.• Implement a wide range of coaching initiatives to foster growth among team members through regular team meetings, weekly one-on-one meetings, on-the-job training, and performance appraisals, ensuring continuous development and alignment with organizational objectives.• Implemented a fair scheduling system, prioritizing employee preferences and availability while balancing business needs to uphold equity and morale within the workforce.• Implemented cost-control measures across all operational aspects of the showroom, analysing expenses related to discounts, overheads, and third-party commissions to optimize profitability while maintaining high-quality standards and customer satisfaction. Show less