Experience

• 

  Iron mountain

  Jun 2016 - Dec 2017

  - Coordinated business operations to ensure seamless organizational functionality.- Facilitated information flow across departments and provided administrative support to colleagues.- Organized correspondence, managed office supplies, and prepared financial statements.- Welcomed clients and partners, creating a professional and hospitable environment. - Managed and maintained clients' archives to ensure data accuracy and security.- Organized and described documents for streamlined retrieval and usability.- Updated archive databases to maintain a high level of organization and accessibility.

  • Office Administrative Assistant

    Aug 2016 - Dec 2017

  • Database Administrator

    Jun 2016 - Dec 2017
• 

  Statistikaamet / statistics estonia

  Jan 2018 - Feb 2020

  - Organised and developed administrative functions, focusing on information systems, document management, and archiving processes.- Administered and supported the use of the document management system, RTIP, and Confluence, providing training and guidance to new and existing employees. - Led a team of 5-6 administrative professionals, managing recruitment, onboarding, training, and ongoing support for team members.- Continuously advised and guided team members on best practices. - Registered documents and managed information flow efficiently.- Assisted employees with the document management system to ensure effective usage.- Organized and scheduled meetings, and prepared detailed minutes.- Drafted professional correspondence and memos.

  • Senior Administrative Assistant

    Jul 2018 - Feb 2020

  • Team Lead

    Jul 2018 - Feb 2020

  • Administrative Assistant

    Jan 2018 - Jun 2018
• 

  Webware oü

  Mar 2020 - Aug 2022

  - Collaborated closely with stakeholders to gather requirements, analyze their needs, and propose customized software solutions aligned with business objectives.- Coordinated with development teams to ensure the timely delivery and successful implementation of software solutions.- Mapped existing processes and identified areas for system improvements, contributing to the development of project roadmaps. - Led a team of 3 IT support specialists, managing daily workloads, prioritizing tasks, and ensuring timely resolution of technical support tickets.- Implemented training programs and mentored team members to improve skills, morale, and productivity.- Managed team communications, holding regular 1:1 meetings and annual development reviews.- Escalated complex issues to relevant employees, ensuring fast resolution and minimizing downtime for clients. - Provided timely technical support, troubleshooting, and consulting for clients on software solutions and system configurations.- Worked closely with development team to identify bugs and suggest improvements for software functionality.- Assisted in gathering client feedback to propose new features and improvements for existing software systems.

  • Project Manager - Analyst

    Apr 2022 - Aug 2022

  • Technical Support Team Lead/ IT Support Coordinator

    Mar 2021 - Mar 2022

  • Software Consultant

    Mar 2020 - Feb 2021