Experience

• 

  Riyad bank

  Sept 2013 - Apr 2014

  Assistant operation processor

  -Contracts for Establishing -Maintaining ATM site

• 

  Arab national bank

  Apr 2014 - Aug 2015

  Customer service / sales representative

  - Opening new accounts- Modify or close Account - Updating Accounts - Issuance ATM cards & Re-issue - Attracting potential customers by answering products & service questions

• 

  Emirates nbd

  Aug 2015 - Oct 2022

  . Manage performance metrics across multiple channels including customer satisfaction, productivity metrics, and service levels including handling cases that meet quality standards.. Addresses complaints, compliments, and suggestion assigned to the customer care center from the customer feedback program.. Adhere to all applicable laws and regulations governing banking regulations and operations,including SAMACARE with the associated policies and procedures.. Identify and implement transformational changes to generate efficiencies and drive better customer experience compliance requirements.. Consistently improve the customer experience across our key channels and products by developing reports and insights on net promoter score and other identified metrics. Show less

  • Quality Specialist

    Sept 2020 - Oct 2022

  • Customer Service Team Leader

    Nov 2018 - Sept 2020

  • Customer Service Priority Banking

    Aug 2015 - Nov 2018
• 

  Bank aljazira | بنك الجزيرة

  Oct 2022 - now

  -Maintain thorough understanding of the relevant business units’ Policies, procedures, products, services & the compliance & financial crimes risks associated.-Develop various testing tools & instruments including checklist, assessment questionnaire visit.-Provide results from visits to the responsible business head representatives & requesting identified observations.-Develop & delivered appropriate staff associated development opportunity.

  • AML SAMA Net Senior Officer

    Sept 2023 - now

  • Senior Compliance & Anti Financial Crimes Inspection Officers

    Oct 2022 - Apr 2024