Michael Gross

Experience

• 

  Walgreens/ Ikes

  Sept 2006 - Apr 2012

  Customer Service/ Service Clerk

  Work on registers and at the Customer Service register and answering customer's questions in-store and on the phone. Also responsible for working with other employees to create and move product displays, as well as stocking the selves and performing product resets.

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  ServiceMaster

  Apr 2012 - May 2021

  - Researched, designed and deployed current DataDog monitoring solution for on-prem and AWS environments. - Created self-healing actions from DataDog alerts to trigger Ansible playbooks. - Developed internal training for DataDog, including alerting and dashboard creation. - Helped develop Ansible playbooks, stored in TFS, to deploy DataDog to entire environment. - Administrator for SolarWinds.- Performed automation using Jenkins. - Worked to solve tickets in Remedy and created KB articles around solutions. - Administrator for GoAnywhere MFTP system, set up accounts and FTP processes for AppDev teams and Vendors. Show less

  • DevOps/Release Engineering

    Sept 2017 - May 2021

  • System Administration/ SIEM Engineer

    Aug 2016 - Sept 2017

  • System Administration/ Data Center Engineer

    Apr 2012 - Aug 2016
• 

  Terminix

  May 2021 - Dec 2021

  IT System Administrator at Terminix
• 

  St. Jude Children's Research Hospital - ALSAC

  Nov 2021 - now

  Engineer II - Storage and Backup Platforms