Experience

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  Valaxy technologies (client: genpact)

  Mar 2019 - Jan 2021

  Help desk support specialist

  Planned and recommended network hardware, systems management software and architecture-Installed/Reimaged, configured and maintained staff computers, file servers, ethernet networks and network cablingMonitored network performance to determine if adjustments were required Ensured maximum system uptime by performing routine/preventative maintenance tasksTroubleshoot various technical issues dealing with printers, network, and phone systemsWorked with third party vendors to resolve issues with hardware or software covered by annual maintenance agreements.Managed laptop and MacBook inventory and assisted in procuring new hardware, software, and related supplies-Provided support in setting up audio and visual technology for conferences and meetings.Planned and recommended network hardware, systems management software and architecture-Installed/Reimaged, configured and maintained staff computers, file servers, ethernet networks and network cablingMonitored network performance to determine if adjustments were required Ensured maximum system uptime by performing routine/preventative maintenance tasksTroubleshoot various technical issues dealing with printers, network, and phone systemsWorked with third party vendors to resolve issues with hardware or software covered by annual maintenance agreements.Managed laptop and MacBook inventory and assisted in procuring new hardware, software, and related supplies-Provided support in setting up audio and visual technology for conferences and meetings.Resolved complex technical issues that arose on client computer using Troubleshooting.Effectively made recommendations to IT users on selection of hardware and Software.Successfully administered user accounts, Exchange mailboxes, and security and Distribution.Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates. Show less

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  Insight global (client: ncr atlos)

  Feb 2021 - Jan 2023

  Soc analyst

  Continuously monitor security alerts and events using SIEM (Security Information and Event Management) tools.Analyze logs, network traffic, and system activity for potential security incidents.Identify anomalies, suspicious behavior, and potential threats.Conduct initial triage of security incidents to assess their severity.Investigate security breaches to determine the root cause.Coordinate incident response efforts and escalate critical threats to senior analysts or management.Implement containment, eradication, and recovery actions for security incidents.Perform vulnerability scans and assess security weaknesses in systems.Work with IT teams to apply patches and mitigate risks.Stay updated on emerging cyber threats, malware trends, and attack techniques.Use threat intelligence feeds to enhance detection and response capabilities.Conduct deep-dive forensic analysis on affected systems when required.Ensure security policies, procedures, and best practices are followed.Assist with audits and compliance requirements (e.g., ISO 27001, NIST, GDPR).Educate employees on cybersecurity awareness and best practices.Fine-tune SIEM rules and alerts for better accuracy.Develop automation scripts for security operations efficiency.Assist in managing security tools like firewalls, IDS/IPS, endpoint security, etc.Maintain detailed records of incidents, findings, and resolutions.Generate reports for management on security trends, risks, and recommendations. Show less

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  Pitch technologies (client: texas instruments)

  Jan 2023 - now

  Soc analyst

  Consistently monitoring and working on alerts generating on Splunk.Assisting in creating Splunk dashboards to capture all customized logs generated by systems and applications.Assisting in creating new use cases and performing SOC testingPerforming endpoint investigations using FireEye and McAfee ePOInvestigating attachments and links for imbedded malware using FireEye ETP, IronPort and ThreatGridGiving client recommendations on how to securely resolve escalated issues.Training new employees on how to handle investigations and safely deal with phishing emails.Developing follow-up action plans to resolve reportable issues and communicating with other IT teams to address security threats and incidents accordingly.Supporting Incident Response till resolution following Standard Operation Procedures (SOP)-Prioritizing and differentiating between potential intrusion attempts and false alarms.Assisting with the development of processes and procedures to improve incident response times, analysis of incidents, and overall SOC functions.Responding to computer security incidents by collecting, analyzing, preserving digital evidence, and ensuring that incidents are recorded and tracked in accordance with organizational SOC requirements.Using McAfee DLP to protect intellectual property and ensuring compliance by safeguarding sensitive data. Show less