Experience

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  The lemon tree hotel company

  Jan 2003 - Dec 2007

  Front office supervisor

  Handling Entire Operation's of Front Office

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  Sarovar hotels & resorts

  Jan 2007 - May 2009

  • FOE

    Jan 2008 - May 2009

  • Front Office Exicutive

    Jan 2007 - Jan 2009
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  Indira gandhi national open university

  Jan 2009 - Jan 2012

  Guest faculty
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  Amer palace bhopal

  May 2009 - Oct 2012

  Asst. manager front office
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  Amer palace hotel

  Jul 2009 - Jan 2012

  Asst. front office manager in hotel amer palace

  Guest Handling, Revenue Management, Reporting to GM...

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  Lords inn somnath

  Jan 2014 - Jan 2014

  Fom
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  Lords hotels & resorts

  Apr 2014 - Sept 2014

  Fom
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  Best western® hotels & resorts

  Sept 2014 - now

  Front office manager
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  Cosmopolitan hotel

  Sept 2016 - now

  General manager

  Oversee the operations functions of the hotel, as per the Organizational chart.Hold regular briefings and meetings with all head of departments.Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.Lead all key property issues including capital projects, Guest service and refurbishment.Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.Ensure all decisions are made in the best interest of the hotels and management.Deliver hotel budget goals and set other short and long term strategic goals for the property.Developing improvement actions, carry out costs savings.A strong understanding of P&L statements and the ability to react with impactful strategiesClosely monitor the hotels business reports on a daily basis and take decisions accordingly.Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General on target and accurate.Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.Prepare a monthly financial reporting for the owners.Draw up plans and budget (revenues, costs, etc.) for the owners.Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.Act as a final decision maker in hiring a key staffs.Coordination with HOD's for the execution of all activities and functions.Overseeing and managing all departments and working closely with department heads on a daily basis.Be accountable for responsibilities of department heads and take ownership of all guest complaints.Provide effective leadership to hotel team membersCorporate client handling and take part in new client acquisition along with the sales team whenever require Show less