Experience

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  Hcltech

  Nov 2021 - now

  1. Managed & administered a fleet of over 5000+ mac devices hosted on JAMF On-Premise and Cloud environments, ensuring seamless deployment , configuration and ongoing support for end users.2. Create and maintain a robust catalogue of knowledge base (KB) articles, other technical documents for macOS environment as well as assist with the training and providing guidance on best practices to down-tier support teams.3. Provide technical support to end-users, troubleshoot and resolve issues related to device management, software installations, Printer and MAC OS imaging.4. Implement security measures such as encryption, password policies, and remote lock and wipe capabilities to protect against data breaches and theft.5. Enforce compliance policies to safeguard the organization's data and maintain regulatory requirements.6. Maintain an accurate inventory of all Mac devices, including hardware specifications, software licenses, and ownership details. Show less Roles & Responsibilities:1. Proactively monitor incident data and conduct trend analysis to identify patterns and recurring issues within the IT infrastructure.2. Collaborate with incident management teams and other relevant stakeholders to prioritize problems based on their potential impact and urgency.3. Identify areas for improvement in the IT infrastructure and processes to enhance overall system stability and efficiency.4. Work closely with technical teams to design and implement effective solutions for identified problems, ensuring they are resolved in a timely manner.5. Collaborate with other IT teams to develop and implement preventive measures, reducing the likelihood of recurring incidents. Show less

  • JAMF Administrator

    May 2022 - now

  • Problem Management Specialist

    Nov 2021 - May 2022