Elaine Shirlie Ann Balat

Experience

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  APAC Customer Service

  Jul 2010 - Nov 2011

  Customer Service Representative

  • Service metric standards that exceed client goals, delivering an exceptional quality customer service on every call.• Deals with customer’s over the phone for their medical insurance which includes: order status, billing, package tracking, insurance, benefits, etc.• Provides information for customer’s FAQ’s without violating IHI (Individual Health Information) or HIPAA (Health Insurance Portability & Accountability Act).• Keep records of customer interactions and transactions for every call received.• Presents the health policies of a company under which medical treatments, accidents or injuries are covered.• Maintains the records of the policies, giving reminders about the payment of premium and helps a client to settle the insurance claims in case of loss.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Resolve provider’s complaint or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.• Check to ensure that appropriate changes were made to resolve customers' problems.• Support and provide superior service via phones, e-mails and faxes as a receiver and caller. Show less

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  Convergys

  Dec 2011 - Jun 2018

  Quality Assurance Auditor

  • Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods through analysis presentation.• Prepares and presents evaluation report to monitor success of the program and provide recommendations based on Client’s Quality Standards and Participate in Program Management monitoring sessions. • Contributed to Support Management focus on review of key drivers, metric, and operational processes (including Training) that drive balanced scorecard and Account Profitability goals. • Develop analysis for strategic planning and recommendation to maintain high ranking performance.• Confers with agent or supervisor to ensure successful functioning of newly implemented systems and procedures to provide proper coaching.• Orchestrated focus training on mid-performing agents which accomplished 80% performance improvement.• Strong verbal communication skills with the ability to communicate clearly and professionally with the public and staff over the phone and in person• Excellent problem solving skills with the ability to exercise a high level of initiative. Show less

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  Dr. Orbelin Ortiz-Valenzuela Dental Clinic

  Aug 2018 - Mar 2020

  Assistant Clinic Nurse

  • Write down the dentist’s instructions on patient’s treatment and follow-up for accuracy.• Tidy treatment room after operation and sterilize equipment used, keeping them in good shape for other operations.• Receive patients warmly to the clinic and make them comfortable all through their visit.• Maintain cordial relationship with patients; and respect their privacy by keeping their treatment information confidential.• Documents dental care services by charting in patient records. Show less

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  Poluco LLC

  Nov 2018 - Dec 2020

  Virtual Customer and Administrative Assistant

  • Efficiently resolves customers' inquiry, complaints, and warranty claim professionally based on company policy.• Trusted in keeping records of customer interactions/ transactions and company information.• Prepares and presented an evaluation report based on customer’s inquiry to provide recommendations and improve company products.• Able to process logistics and billing related concerns to achieve “win-win” solution.

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  CriterionMed Global

  Dec 2018 - Jul 2021

  Virtual Sales Representative
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  Jason Secor Home Advisors

  May 2019 - Nov 2022

  Virtual Administrative Assistant

  • Organized database systems to oversee all aspects of transactions for executed purchase agreement.• Maintaining comprehensive and accurate corporate records, documents and reports.• Excellent written communication skills with experience drafting, formatting, editing and proof reading correspondence and and contracts for real estate transactions.• Designed marketing materials for digital and print advertisement and marketing.• Communicated with clients to assess their business goals and Trained 4 admin assistants to improve client support.• Excellent correspondence management, setting up and maintaining files/filing systems and document tracking systems.• Working with highly sensitive material in a confidential and professional manner Show less

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  Dr. Orbelin Ortiz-Valenzuela Dental Clinic

  Sept 2021 - Dec 2021

  Clinic Nurse

  • Write down the dentist’s instructions on patient’s treatment and follow-up for accuracy.• Responsible in sterilization and serve as an infection control officer, developing infection control protocol and preparing instruments and equipment.• Maintain cordial relationship with patients; and respect their privacy by keeping their treatment information confidential.• Documents dental care services, patient’s medical history and taking blood pressure and pulse by charting in patient records. Show less

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  Our Lady of the Pillar Medical Center

  Jan 2022 - Jul 2022

  Staff Registered Nurse
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  Homeaglow

  Nov 2022 - May 2023

  Virtual Customer Acquisition and Retention Operations Associate

  • Communicate ideas and solutions effectively to maintain positive, ongoing business relationships and customer service.• Gathering information about customer complaints.• Developing aggressive retention strategies based on customer feedback.• Building positive relationships with customers and business associates.• Manage and optimize the revenue operations process, from customer acquisition and retention to maximize customer's Lifetime Value.

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  Brightwater Senior Living of Tuxedo

  Jun 2023 - Jul 2024

  Recreation Assistant

  Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary)Submit all required documents to Home Office in a timely manner.Assist with Social Engagement, including but not limited to:Ø Complete activities-related evaluations on new residents (e.g., Activities Questionnaire and Social/Spiritual Data).Ø Consult residents on a regular basis, both individually and in resident group meetings, to ascertain activity preferences.Ø Plan and implement activities of enough variety and at sufficient frequency, with activity categories to include but not be limited to physical, creative expression, cultural, creative, recreational, social, spiritual, and community service.Ø Assure that activities are offered as scheduled or, if cancelled, that appropriate alternatives are offered.Ø Assure an active Ambassadors program, including “Welcome Club” and other resident community service groups.Ø Inform residents of daily activities and lead activities as required or necessary.Ø Maintain activities portion of Osborn Visual system.Ø Instruct other staff members to effectively lead activities with approval of Operations and Administration Director.Ø Coordinate Resident Council meetings.Ø Assure work areas, as well as any activity supply storage areas, are clean and organized.Ø Participate in resident service planning process to assure resident needs are addressed through activities as directed by the Operations and Administration Director.Ø Maintain records of resident participation.Ø Work with team on planning, implementing and monitoring wellness and recreation programs that meet the specific needs of residents.Ø Assist with Dining Engagement, including but not limited to:Ø Participate and collaborate with Community Management Team and Dining Team in providing the highest standard of dining room experiences.Ø Support Sales & Marketing Engagement as needed. Show less

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  Springhill Lumber Wholesale

  Aug 2024 - now

  Front Desk Receptionist