Manasi Gupta

Experience

• 

  GAIL (India) Limited

  May 2013 - Jul 2013

  Production and Marketing Intern

  Completed a project on both Hot and Cold Treatment sections for Crude Oil refining. The project gave an insight into the upstream and downstream companies of GAIL and relationship maintenance and marketing initiatives to both B2B and B2C clients.

• 

  Indian Oil Corp Limited

  May 2014 - Jun 2014

  Production and Logistics Department Intern

  Worked on a project to revamp Sulphur Recovery Unit using Enriched Air to convert sulphides and sulphur dioxide created in Petroleum Refining process into liquid sulphur and prevent environmental degradation due to sulphur dioxide.

• 

  Oracle in Financial Services

  Aug 2015 - Sept 2018

  Software Developer, Product Analyst | Oracle Revenue Management (ORMB) Product

  🛠️ Software Developer | Oracle Revenue Management & Billing (ORMB)🧑‍💻 Product Development and Delivery:• Built an accessible banking product for visually impaired users, boosting global RMB adoption by 50% YoY.• Delivered core financial features across 5 product iterations, including:o On/Off-Cycle Billing, o Invoicing Management o Group Invoicing and Billing o Payment Requestso Product Pricing Algorithm o Transaction Feed Management• Developed modular, scalable solutions for banking and insurance clients, improving financial workflow performance and processing speed.🤝 Cross-Functional Collaboration:• Partnered with product managers to ensure seamless multi-version feature rollouts and tailored customer-specific customizations.Boosted team efficiency by leading code reviews, performance optimizations, and improving technical documentation.🔹 Product Analyst | Oracle Revenue Management & Billing (ORMB)🚀 Product Strategy and Innovation:• Conducted market research, competitive analysis, and business data evaluations to conceptualize new product features, refining product-market fit for diverse financial domains.💰 Revenue Growth and Optimization:• Proposed and led the discontinuation of older products, resulting in a 19% quarterly profitability boost by improving resource allocation and reducing maintenance costs.👥 User Engagement and Adoption:• Achieved a 300% increase in product adoption by integrating RMB invoicing and payment workflows into FLEXCUBE, creating seamless experience for over 900+ global clients. Show less

• 

  Worldpay

  Oct 2018 - Mar 2019

  Senior Developer (Payments) | Pricing and Merchant Settlement

  💡 Product Development and Innovation:- Designed and developed payment processing interfaces and services for point-of-sale (POS) and online transactions, enhancing transaction accuracy and user experience.- Conceptualized and implemented invoice account grouping for multiple retail outlets, improving the billing process efficiency and consolidating large-scale billing data.⚙️ Performance Optimization and Scalability:- Implemented distributed payment processing across servers, reducing batch processing time from 36 hours to 18 hours.- Achieved a 150% increase in settlement efficiency by converging sales outlet which are invoicing accounts into unified billing accounts at a 5:1 ratio, streamlining reconciliation workflows.🤝 Cross-Team Collaboration:- Collaborated with cross-functional teams to ensure seamless integration of payment systems across multiple transaction channels, driving operational improvements and consistent user experience. Show less

• 

  Indian School of Business

  Apr 2019 - Apr 2020

  Student at ISB PGP Co'2020

  Pursued MBA in Marketing and Finance. Part of ISB PGP Co'2020

• 

  Ola Electric Mobility Pvt. Ltd.

  Jul 2020 - Jan 2022

  Product Manager

  Part of the core Product Team to Spearhead the EV revolution by launching an IoT-enabled Ola Electric two-wheeler and a nationwide charging ecosystem across India.🏆 Key Achievements- Achieved 100,000+ pre-bookings within 24 hours of the EV launch on 15 July 2021 with a nominal INR 499 reservation fee.- Delivered an impressions-to-reservation conversion rate of 25% within the first week of the launch: an exceptional industry benchmark.- Recorded 70,000+ unit sales of Ola S1 and Ola S1 Pro during the two-day sale event (15-16 September), surpassing the highest-ever daily sales in India's two-wheeler history.- Successfully drove all conversions through digital-first strategies for the first time in Indian automobile sector without the support of test rides, showrooms, or dealerships.💡 Customer Experience and Support Initiatives- Conceptualized and built a comprehensive Customer Relationship Management (CRM) system, including:- Online CRM, lead management, conversion funnels, and re-engagement activities across platforms like Android app, iOS app, Ola Electric website, offline channels, and social media (WhatsApp, Facebook, Instagram, YouTube).- Designed and implemented the customer support product from scratch, scaling it to handle 6 million+ support requests.- Developed a lead re-engagement system across traditional and social channels, reducing funnel drop-offs by 30%.- Created a single sign-on (SSO) system for customer profile integration, enabling customer segmentation and cohort-based engagement.- Ideated and built an AI-powered contact centre solution to boost agent productivity by 40% and achieve a 30% deflection rate for human-based support queries.🎯 Product and Market Research- Conducted extensive market in 10+ countries and usability research to define key two-wheeler features and make informed product-line decisions. Show less

• 

  Skit.ai

  Feb 2022 - Jan 2023

  Product Manager - II

  Zero to One PM of "No-Code" platform / low code platform "Studio"- Building a no-code platform "Studio" to build and deploy an AI-enabled customer service voice bots- Studio Graphical User Interface has reduced the Time to Live for building a voice bot from 42 days to 8 days- Worked with cross-functional teams of engineers, machine learning engineers, UX design team, conversationalists, and business team to create Studio from Scratch- Working on OpenAI (GPT) based project for generating code based on everyday language instructions for Studio's non-technical users- Designed the Identity and Access Management system for Studio Show less

• 

  Aquera

  Mar 2023 - now

  Automation Product Manager || Identity Integration PaaS

  🚀 Built a No-Code GUI Platform for Workflow Automation & Integrations at Aquera- Designed and launched a GUI-driven platform for workflow automation, data migration, and OpenAPI integrations, streamlining complex processes.- Led diverse use cases, including HR integrations, application provisioning and directory management.🔹 Revamping the core Integrations product to improve integration efficiency