Kiera Leitner

Experience

• 

  The Food Bank of Western Massachusetts

  Jan 2004 - May 2004

  Intern

  • Created volunteer data bases for streamlining operations in agency’s development sector• Organized and conducted telephone interviews with clients to determine their service needs• Collaborated with local agencies to increase food security among those most vulnerable

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  Florence Bank

  May 2005 - Oct 2008

  • Provided coaching and development for tellers including the hire of new hires• Supervised team members while assisting with difficult situations by implementing creative trouble shooting• Approved policy exceptions, overrode transactions, and resolved customer problems at every opportunity • Maintained and handled sensitive business and customer data in a confidential manner• Provided assistance to all branches within the organization to ensure exceptional customer service• Conducted searches into accounts to solve customer inquires

  • Senior Teller

    Nov 2007 - Oct 2008

  • Teller II

    May 2005 - Nov 2007
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  Community Involved in Sustaining Agriculture (CISA)

  May 2009 - Jul 2009

  Program Intern

  • Organized technical assistance trainings to provide market strategies for farmers• Analyzed market function data to promote further development of local agribusiness

• 

  Peace Corps

  Aug 2009 - Oct 2011

  Sustainable Agriculture Marketing Facilitator

  • Provided technical assistance in the Spanish language to 75 agricultural and craft producers of 4 community groups in environmentally sustainable small business practices • Created and administered a familial nutrition program using non formal education principles for women and children; focusing on hygiene in food preparation, nutritional value in meals, and food preservation, with the goal of improving malnutrition rates in the region• Conducted activities with individual community members and groups to build individual capacity to improve quality of life including HIV/AIDS education and prevention; as a result of these trainings 50 rural families including community leaders and educators adopted better practices within their homes Show less

• 

  Graduate School SPHHS

  Sept 2012 - May 2014

  Master's of Public Health

  INDERPENDENT RESEARCH EXPERIENCE Northwest Arctic Institute: A Preliminary Evaluation, Amherst, MA 2013-2014Evaluation Research AssistantPrincipal Investigator: Lisa Wexler, PhDThis ethnographic study provided a qualitative analysis of current best practices for integrating emerging informal leadership supports into community wellness programs and made informed recommendations for addressing gaps in the network structure for more responsive organizational systems.

• 

  University of Massachusetts Amherst

  Sept 2012 - May 2014

  Teaching Assistant

  • Managed 8 graduate teaching assistants and 8 undergraduate teaching assistants• Effectively built, managed, and maintained learning management course software • Planed and facilitated weekly staff meetings• Instructed 60 undergraduate students in the field of Public Health using interactive education techniques• Designed and facilitated weekly curriculum for an effective learning environment

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  The Food Bank of Western Massachusetts

  Aug 2014 - Aug 2016

  Brown Bag Program Coordinator
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  Commonwealth of Massachusetts

  Aug 2016 - now

  • Training Development Supervisor

    May 2019 - now

  • Training Specialist

    Oct 2017 - May 2019

  • SNAP Case Manager

    Aug 2016 - Oct 2017