Gamal Mubarak

Experience

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  Integrated Telecom Company (ITC)

  Mar 2011 - Dec 2011

  Installation & Maintenance Engineer for WiMAX Internet

  • Meticulously prepared for the installation of WiMAX equipment, ensuring the availability of all essential tools and resources, resulting in a significant reduction in installation time or a remarkable improvement in installation efficiency.• Performed precise installation of outdoor units and antennas, ensuring optimal placement and alignment, leading to a notable enhancement in signal quality or a substantial decrease in signal interference.• Thoroughly tested the effectiveness of the installation, surpassing the benchmark in connectivity success rate or achieving exceptional signal strength measurement exceeding.• Efficiently completed site restoration tasks and diligently documented all installation details, resulting in a notable improvement in documentation accuracy or a streamlined maintenance process. Show less

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  Think n Link Cooperation

  Dec 2011 - Dec 2012

  Project Coordinator

  • Coordinated disaster relief training program for three groups, achieving a 100% candidate selection rate, and generating daily reports for project assessment, resulting in enhanced preparedness and effective response.• Collaborated with stakeholders to optimize the program, securing 20% increased funding, fostering strategic partnerships, and improving program efficacy.• Developed an efficient emergency evacuation plan, reducing evacuation time by 30%, and ensuring swift and safe response during critical situations.• Organized a high-impact rescue training session with border guards and Saudi Red Crescent authority, achieving 95% proficiency among participants, and enhancing response capabilities.• Assisted over 3000 families in need through coordinated efforts with seven food banks, distributing 50,000 meals, significantly improving food security in the community. Show less

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  Ccc by stc

  Feb 2014 - Oct 2017

  • Elevated work environment productivity by meticulously optimizing work schedules according to employee qualifications and preferences, driving a surge in overall team output and efficiency.• Delivered outstanding customer assistance and resolution through effective management of 8 teams consisting of 5-9 members, yielding a boost in customer satisfaction ratings, while maintaining an impressive average response time.• Monitored and upheld alignment of employee tasks with company KPIs, leading to a hike in task completion rate by, and consistently surpassing performance targets. Show less • Delivered extensive technical support utilizing a diverse array of tools and software, including Tier 1 Tools (ICMS, One View, Alepo, Network Analyzer) and Tier 2 tools (Huawei, Alcatel, Siemens, Home Device Management HDM), resulting in a significant improvement in average problem resolution time or an impressive increase in customer satisfaction ratings.• Collaborated seamlessly with a team of engineers to efficiently handle a high volume of up to 45 requests per day, consistently meeting or surpassing service level agreements (SLAs) and ensuring prompt resolution of customer issues with achievement in a timely resolution. Show less

  • Floor Manager

    Jul 2017 - Oct 2017

  • Quality Assurance Specialist

    Oct 2016 - Jun 2017

  • Lead Technical Specialist

    Oct 2015 - Oct 2016

  • Technical Support Specialist

    Feb 2014 - Oct 2015
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  Target

  Oct 2018 - now

  • Achieved an increase in operational efficiency by implementing robust processes, resulting in improved order fulfillment accuracy and quality.• Managed and supervised a high-performing team of 45+ members, driving improvement in productivity or output.• Delivered comprehensive training to interns for Fulfillment Operations ETL/TL positions, new hires, and departmental staff, resulting in a decrease in onboarding time and increased proficiency.• Implemented strategic initiatives that led to improvement in customer satisfaction scores, reflecting exceptional service delivery.• Led daily store operations, reducing processing time significantly and exceeding fulfillment targets by miles. Show less • Achieved an eloquent boost in their productivity or performance.• Provided leadership to logistics team members, attaining objectives in the absence of TL/ETLs.• Consistently secured top positions on the Top 5 Weekly Fulfillment Leaderboard charts, exceeding performance targets by or surpassing a certain percentage of peers.• Recipient of the "Performance Award" for driving improvement in work efficiency, exceptional performance reflected in performance, and fostering a positive work environment. Show less • Accomplished significant improvement in preparation and packing processes, ensuring precise and efficient product handling while exceeding productivity rates and INF targets.• Elevated customer satisfaction by proactively anticipating needs and delivering exceptional service in alignment with the brand's standards and values, leading to a rise in positive customer feedback or satisfaction ratings.• Played an integral role in inventory management, sales floor management, and process improvement endeavors, resulting in an enhancement in departmental sales trends or operational efficiency. Show less

  • Fulfillment Operation Team Leader

    Aug 2021 - now

  • Fulfillment Expert

    Jun 2019 - Aug 2021

  • Fulfillment Team Member

    Feb 2019 - Jun 2019

  • Fulfillment Team Member

    Oct 2018 - Feb 2019