Terri Lee Russell

Experience

• 

  First Financial Resources Inc. / Benefits Resources, Inc.

  Jan 2003 - Dec 2010

  Chief Administrative Officer

  • Full charge processing of all accounts receivable and accounts payable• Manage all petty cash and office supply expense accounts• Calculate commissions for agents• Reconcile bank balances for four checking accounts• Establish customer credit lines and set up credit accounts with vendors• Obtain & renew licenses for the company and individual agents for various states in the US• Prepare tax information for accountant and prepare 1099’s and submit to IRS• Gather information for accountant to prepare 5500’s for our clients• HR duties – process payroll, process new employees in-office and online w/ ADP, process HSA payments online w/ Flex America• Process Life Insurance applications, call para meds, work with carrier until processed & delivered• Responsible for computer issues, office equipment, phone, and voicemail maintenance• Personal Assistant to CEO• Assist in management of the CEO’s rental properties Show less

• 

  Pilar Services, Inc

  May 2003 - Dec 2010

  Payroll Manager / Administrator (Part Time)

  • Full charge processing of all accounts payable• Reconcile bank balances for two checking accounts• Process 401k remits • Process new employees in ADP and organize official personnel files & report new hires online• Assist employees with HR issues

• 

  Lifetouch National School Studios

  Dec 2010 - Apr 2011

  Candid Sports - Events Photographer

  • Photograph school portraits, clubs and candid and sports events for their yearbook• Photograph sports teams and individual photos for yearbook and purchase by students• Burn CDs on the spot for selected jobs / Edit photos if not burn at site• Photograph youth community sports teams

• 

  Anne Arundel Gastroenterology Associates, P.A.

  Jul 2011 - now

  • Actively involved in problem solving and conflict resolution with team members, patients and insurance companies• Ensure compliance of all rules and regulations of insurance carriers (i.e. Medicare, BCBS, Aetna, Cigna, Medicaid, and private insurance companies). Companies assigned to me are CareFirst / BCBS, United Healthcare, Charity Programs, AAMC Uncompensated Care Claims (Conifer) • Work from A/R Report and from a queue in Allscripts PM, work denials received in weekly mail• Evaluate healthcare receivables information, handle claims for deceased patients, estates, etc.• Coordinate information with Billing Manager and co-workers for problem solving• Take credit card payments, set up recurring payments for patient payment plans • Transfer credits on patient accounts / vouchers when necessary• Answer phones and respond to patient account inquiries, self-pay & collections• Analyze payments to ensure complete and timely collection from all payment sources• Work with insurance carriers and patients to update Coordination of Benefits • Submit Provider Inquiry Forms to BCBS, Formal Appeals, Appeals to State Insurance Commissioner, Submit Reconsideration forms• Follow-up, contact third party administrators if necessary to facilitate timely payment of charges Show less • Complete chart preps including valid paper referrals, electronic referrals, all new patient paperwork, HIPAA forms, patient registration forms• Extensive knowledge of insurances• Obtain and enter insurance information from patients / verify insurance / obtain referrals from patients or PCP if necessary• Greet patients in a professional and courteous manner• Review and scan patient’s insurance card(s) and photo ID• Check in and acknowledge patients using Allscripts (A4) and Allscripts PM• Obtain patient information and update demographics• Understand and inform patients of deductibles, co-pays, and co-insurance due at time of service• Collect outstanding balances from patients / discuss payment arrangements• Maintain patient notes in detail regarding visit requirements• Print and maintain daily physician schedules• Train new hires• Manage satellite offices in Severna Park & Bowie, MD• Interact with Medical Assistants and Physicians on a daily basis• Responsible for posting payments, deposits, balancing daily transactions• Scan and route documents into patient's charts• Order supplies /maintain office equipment Show less

  • Medical Billing Specialist

    May 2013 - now

  • Front Desk / Patient Care Representative

    Jul 2011 - May 2013