Frances Palmer-Smith

Experience

• 

  Orthotech Orthopaedics Pty

  Nov 2005 - Feb 2009

  Spine Territory Manager, QLD

  Leveraged in-depth knowledge of neuro and spinal procedures, as well as relationships with clinicians who perform them, to achieve record results. Assisted in forecasting, inventory management, and custom requests. Successfully introduced novel technologies into Australian market. Coordinated training events/programs and developed marketing materials for local and national requirements.

• 

  NuVasive

  Mar 2009 - Nov 2021

  Promoted to senior leadership team to drive structural change and realignment of information security and product security resources and programs. Advise C-Suite and BOD on investment and risk-related topics—including privacy and cybersecurity—to form decisions and strategies, while galvanizing cross-functional alignment and execution. Align product security program management with cybersecurity standards and frameworks (NIST, ISO 27000 & UL 29000 series). Recruited to lead newly established department accountable for expanding compliance, risk management, and information governance functions. Promoted to serve as Privacy Officer and Associate Compliance Officer for Specialized Orthopedics (NSO) and International (EU & ANZ). Served as Internal Communications and Marketing Manager. Designed and delivered Clinical Professional Development (local and international) programs that enhanced and expanded surgeon educational opportunities, as well as focused clinical and sales training to the commercial-facing ANZ team. Identified, qualified, and managed surgeon faculty. Strategically planned and managed professional development programs in line with business priorities and market growth. Managed business development and strategic marketing to deliver and drive product launches and procedural integration in the ANZ market. Served as Marketing Lead for downstream marketing and managed local development and custom projects. Led ANZ Surgeon Education Program. Managed all global marketing, including upstream initiatives and downstream tactics for a minimally invasive procedural solution. Served as Marketing Lead for development projects. Led cross-functional team that included sales, engineering, key opinion leaders and design surgeons, marketing, training and development, manufacturing, and operations. Led downstream marketing in global markets, providing localized guidance for development and execution of strategic business and marketing plans. Managed international surgeon development team and communicated design requirements per project to meet specific local requirements. Served as product expert and managed procedural and product recommendations in newly entered markets across Asia Pacific, EMEA, and Latin America.

  • Global Chief Privacy & Information Security Officer

    Mar 2019 - Nov 2021

  • Privacy Officer & Associate Compliance Officer

    Jan 2017 - Mar 2019

  • Senior Manager, Professional Development & Training

    May 2014 - Jan 2017

  • Regional Market Development Manager, ANZ

    Jul 2012 - May 2014

  • Global Product Manager, Thoracolumbar

    Mar 2010 - Jun 2012

  • Global Market Development Manager

    Mar 2009 - Mar 2010
• 

  Penumbra, Inc.

  Nov 2021 - now

  Chief Trust Officer

  Appointed as Chief Trust Officer at Penumbra Inc. to manage the dynamic intersections of data privacy, security, risk and information governance to ensure the highest levels of trust and transparency between the organization and its employees, partners and customers. Takes a risk-based approach to prioritize trust, advance innovation, create a safe enterprise environment and trusted, secure medical device products in a highly regulated industry.