Richard J.

Experience

• 

  Tech Works

  Jun 2012 - Sept 2012

  Diagnostic Technician

  Built LED light switches for hospitals with specific color codes in accordance with hospital regulation.Built intercom sound amplification devices for use in jails and hospitals.Diagnosed and repaired various circuit boards at component level.Received basic and advanced training on rewiring circuits and reading schematics for electrical components. http://www.tech4people.com/

• 

  Geek Squad

  Sept 2012 - Feb 2016

  Advanced Repair Agent

  Provided technical and networking solutions for home and business users.Repaired equipment, including hardware components.Data recovery and restores across a wide variety of electronic devices.Diagnosed various major operating systems (OSX, Windows, Android, IOS) and printers, and scanners.

• 

  USOC Medical

  Jul 2015 - Jan 2016

  Biomedical Technician

  Provide specialized service for preventative and corrective maintenance on biometric monitoring displays.Ensure compliance to warranty specifications.Submit warranty claims to manufacturers for equipment not in compliance.Diagnose monitoring equipment malfunctions.Diagnose and repair all incoming equipment, often without any guiding materials.Repair circuit boards at a component level. Software repair, including firmware reloading and corruption cleaning.

• 

  Yardi

  Jan 2016 - now

  Building out our networking and badge access around Yardi’s global officesImplemented new forms of tracking work to increase efficiencyMapped and configured our Meraki Wireless Access Point devicesManaging and troubleshooting the S2 Badge Access systemAutomating and streamlining processes to increase performance and decrease costMaintaining and upgrading Avigilon camera system Manage our AirWatch MDM environmentCreate scripted installs in our KACE environmentConfigure Cisco SwitchesManage IT department in the Atlanta officeBuild certificates for Palo Alto VPNTrain team members globally Providing software, hardware, client/server and networking technical support to over 7,000 end users.Rapidly diagnosing, troubleshooting and resolving client issues.Known for excellent problem-solving skills and patience in dealing with frustrated users.

  • IT Project Manager

    Oct 2018 - now

  • Senior Help Desk Specialist

    May 2017 - Oct 2018

  • Help Desk Specialist

    Jan 2016 - May 2017