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Rania Fachwal

Rania Fachwal

Internship

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location of Rania FachwalLebanon

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  • Timeline

  • About me

    Retail Digital Banking | Communication Officer | Digital Marketing | Finance Researcher

  • Education

    • Lebanese University, Faculty of Economic Sciences & Business Administration

      -
      Bachelor of Business Administration - Major in Banking and Finance

    • Lebanese University - Faculty of Economic sciences and Business Administration

      2012 - 2014
      Master2 Research in Business Administration

  • Experience

    • BankMed

      Oct 2010 - Oct 2010
      Internship

    • BLOM BANK s.a.l.

      Jul 2014 - now

      As a Retail Digital Communication Officer, I am responsible of designing, planning and creating the communication campaigns, then delegating my team their tasks and responsibility. And finally, follow up to ensure the completion of a successfull campaign. In this position, I had the chance to shift my career path from traditional call center to the virtual one. Receiving inquires from clients via e-chat, support via video chat. Adding to that, I was respnsible on receiving and solving customers complaints. • Assist customers with inquiries, conduct audits of reports and provide input to create a win-win solution for operational issues

      • Retail Digital Communication Officer

        Aug 2023 - now

      • Virtual Advisory Officer

        Mar 2023 - now

      • Customer Service Center Operations Coordinator

        Jan 2022 - now

      • Customer Service Center Coordinator

        Jul 2018 - now

      • Assistant Customer Service Center Coordinator

        Oct 2015 - Apr 2022

      • Internship, Retail Communication Department

        Jul 2014 - Sept 2015

  • Licenses & Certifications

    • TEF (Test d'Evaluation de Francais)

      CCI Paris IdF