Deepti Malhotra Pathania

Experience

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  Live Wire

  Dec 2004 - Jan 2006

  Sales Associate

  Livewire was a sales centre for Hutch (now Vi) telecom services and I was hired as marketing executive where my job responsibilities were:• Communicating with clients • Demonstrating and presenting products• Establishing new business• Maintaining accurate records• Attending meetings and trainings• Reviewing sales performance• Negotiating contracts and packages• Working towards monthly or annual targets.

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  Bharti Airtel Services

  Mar 2006 - Dec 2007

  Sales Marketing Coordinator

  I was part of sales Coordination Team where my job responsibilities include • Coordinate sales team by managing schedules, filing important documents and communicating relevant information.• Ensure the adequacy of sales-related equipment or material Handle.• The processing of all orders with accuracy and timeliness.• Inform clients of unforeseen delays or problems.• Monitor the team’s progress, identify shortcomings and propose improvements.• Assist in the preparation and organizing of promotional material or eventsHandling customer complaints brought to attention. Show less

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  HDFC Home Loans

  Jan 2008 - Nov 2009

  Customer Service Coordinator

  Joined Them as Customer service coordinator where I was managing of customer service employees and ensures that • The team complies with the policies and procedures of the organization. As a team we had to maintain the positive image, brand, and reputation of the organization.• Store and sort financial and non-financial data in electronic form and present reports.• Respond to complaints from customers and give after-sales support when requested.• Conducting quality assurance surveys with customers and reporting findings to the staff. Show less

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  SSCS Pvt Ltd

  Nov 2009 - Jun 2011

  Head of Digital

  Successfully completed over 15 projects, designing websites, graphics, logos, templates, brochures, print ads, email campaigns, newsletters, and both offline and online advertising.❖ Managed multiple company's website, implementing SEO best practices and improving search engine rankings, resulting in a 25% increase in organic traffic and a 20% increase in website conversions.

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  UDAAN INDIA PVT. LTD

  Jun 2011 - Jan 2013

  Head of Information Technology Department

  1. I took a break from my career to start a family, during which I focused on upskilling myself with new certifications and training opportunities.

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  Naacres

  Mar 2016 - Mar 2020

  Founder

  Grew company from idea, by being Highly customer centric with excellent relationship building skills as evidenced by achievement in building 6 figure annual sales and 1100 loyal customers in 5 years of business tenure primarily through referrals.❖ Strong sales and marketing skills to build new businesses and cultivate existing customer relationships.