Marilyn Collins, PMP

Experience

• 

  Merrill Lynch

  Jan 1996 - Jan 2006

  Vice President IT Chargeback

  Managed the GTS Technology Services Chargeback area which processed $350 million billing annually to users for mainframe and distributed processing services worldwide. Subsequently managed the implementation of a critical enhancement to a new technology services billing application, oneBill, using OLAP technology and Cognos, to produce monthly reports on all technology service charges, $850 million annually.

• 

  AllianceBernstein

  Apr 2006 - May 2010

  Management Consultant Client Billing

  Key participant in the business conversion of company’s institutional and private clients from two legacy billing systems to single new process, Bonaire’s Revport Billing and Accounting system, using Linux, Oracle 10.2. Successfully converted client accounts with 2.6 billion in fees, on schedule, enabling one legacy system to be retired and associated expenses reduced.

• 

  Heart & Soul Charitable Fund, Inc.

  Mar 2009 - Jun 2010

  Management Consultant SW Implementation

  Brought in to review current business practices and develop a strategic vision to support fund’s ability to expand its donor base as well as its grant recipients. Researched and evaluated variety of software tools to establish technology infrastructure for organization. Provided cost-benefit analysis and five year strategic plan; successfully managed software implementation.

• 

  Bank of America

  Jun 2010 - Nov 2011

  Project Manager IT Costing

  Represented Business Partners’ interest in a new methodology and tool enabling Line of Business (LOB) billing on actual usage of ET&D products based on rates that reflect cost of delivering the service. Planned and implemented conversion of key billing data to new production system. Worked successfully with Business Partners and development teams to implement Financial Transparency.

• 

  SteelGlass Consulting

  Dec 2011 - Apr 2016

  Project Manager ITFM ITSM

  Recruited by SteelGlass Consulting to support their Financial Advisory Services clients. Responsible for working with domestic and international clients with a focus on IT Service Management, IT Service Delivery, and IT Financial Transparency - including process design and implementation of process improvement solutions that strengthen accountability, enhance financial transparency, improve governance, and standardize chargeback processes.

• 

  Hadassah

  Apr 2016 - now

  Key architect of Operations Model for newly formed Operations Division. The approved model integrates Service Elements (External and Internal Customers), Technology Elements (Applications and Infrastructure), and Process and Governance Elements (Initiatives Review, Standards and Procedures, Organizational Policies).Efforts included (1) Creating a new Customer Service Center of Excellence, (2) Transitioning Operations Department Staff to our current Customer Relationship Management tool, ClearView, with training and support, and (3) Designing an end-to-end test environment for our Blackbaud (Luminate) and Doubleknot (SofTrek) tools. Show less Worked with the Chief Development Officer to develop and implement process improvement techniques to enhance Development Division productivity. Some recent efforts included: (1) Upgrading and standardizing back-office procedures for processing major gift and annual gift contributions; (2) planning and coordinating the implementation of a new donor feature re: making major gift pledge payments on the web; (3) Coordinating the business users upgrade to a new Customer Relationship Management DB model.(Prior) Brought in to implement planned cyber security policies related to donor information. Successfully trained staff and implemented policies, created a Secure Room to process donor information, and developed and socialized metrics to track progress of the transition. Show less

  • Director, Operations Change Management

    Jan 2022 - now

  • Director, Operations Development

    Mar 2020 - now

  • Director of Development Operations

    Apr 2016 - Mar 2020