Federico Quiroz Trujillo

Experience

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  American Airlines

  Jul 2002 - Mar 2008

  Reservations Ticketing Agent

  Customer service at sales/ticketing counterNative SABRE operatorReservations, pricing, itinerary changesIssuance and reissuance of tickets

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  Quiroz y Cia. Ltda.

  Jan 2010 - Dec 2018

  General Project Manager & Business Innovation Director

  Indictum Training / Smart Paleo Meals – General Project Manager• CrossFit GYM and Home delivery diet service• General administration and head coach• Staff management, tasks and objectives fulfillment• Marketing and sales strategies implementation• Coordinator of delivery routes for motorized team• Customer service controlSoluciones en Medios Alternativos, SOMEDALT S.A. – General Project ManagerAlternative communication/advertising media through screens in executive taxis. • Sales management• Organization and coordination of external suppliers• Content curator Show less

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  S2 Consultores

  Oct 2019 - Oct 2020

  Agile Project Manager & Scrum Consultant

  • Conducted Agile & Innovation workshops, helping teams change their perception of how to tackle complex issues. Resulting in increased experimentation of new ideas and approaches, leading to a higher rate of successful innovation initiatives.• Orchestrated collaboration between design and development teams, boosting efficiency and productivity.• Executed comprehensive user experience development and testing procedures, ensuring optimal functionality.• Implemented strategic project management techniques, resulting in high initial signup of beta customers. Show less

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  Banco Bolivariano

  Dec 2019 - Sept 2021

  Scrum Master

  • Joined as a Scrum master for the 24-online team, the bank's online banking platform, facilitating and coaching team members on the Scrum framework.• Increased team productivity and velocity by more than double, producing more user-oriented value delivery.• Managed relationships between business managers and team, helping them stay focused on their value delivery while meeting business expectations.

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  Devsu

  Oct 2021 - Jul 2023

  Scrum Specialist

  • Joined as a Scrum specialist for Banco del Austro Agile teams, analyzing current practices and leveling all cells to a Scrum start point with continuous improvement.• Potentialized workflow processes for Devsu's teams and promoted Jira's automation to the maximum, making development fluid and user and value-oriented.• Coached team members on Scrum practices and a general Agile mindset, helping everyone have a shared understanding and adoption of the Scrum framework.• Merged stakeholders' Notion boards with the Jira software–already used by the dev team–to better track project status and easily visualize the product roadmap, enabling a complete project view.• Set up definitions and automation to get the current status of the scrum team regarding their productivity and deliverability. Defined and tracked key indicators and results.Improved the teams' understanding of the Scrum framework and how to apply best practices to their current processes, achieving a more fluid approach and faster value delivery.• Empowered the dev team to speak up on obstacles, find solutions, propose new ideas, and be more involved in development outcomes. Show less

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  Toptal

  Oct 2022 - now

  Agile Project Manager & Agile/Scrum Coach

  FKA Distributing Co. (Homedics & House of Marley) – Scrum Master / Agile CoachGlobal B2C e-commerce company• Led the transition of the dev team to Scrum, improving their understanding and adherence to key Agile principles and Scrum practices, enhancing overall team efficiency and project delivery speed.• Fostered a collaborative environment by working closely with other teams (design, marketing, and management), optimizing the dev process, elevating team's performance and output quality.• Enabled POs to focus on their main responsibilities by taking on support roles, freeing their capacity and ensuring a smoother development lifecycle.• Coordinated, and led a transformative initiative to implement DevOps practices within our process, enhancing automation, streamlining deployments, and boosting team efficiency and product delivery timelines.• Facilitated development of self-service widgets for web pages, which empowered the marketing team to independently update content and also freed the dev team to allocate more time towards improvements and core dev tasks.Kindo.ai by Usable Machines – Agile Project ManagerEnterprise platform to create AI-assisted workflows• Facilitated collaboration between dev team, designers, product managers and stakeholders, ensuring seamless communication and alignment on project goals.• Led initiative to gather and define project requirements, enabling the team to anticipate and mitigate issues early, significantly contributing to the project's on-time deliveries and high quality outcomes.• Implemented an AI-powered process for backlog management, which optimized planning activities, reduced planning time by 80%, and enhanced the quality of user stories, resulting in a more efficient sprint execution and value delivery.• Collaborated and established a robust sign-off process for deliverables, ensuring a disciplined project management approach that enhanced accountability, effectiveness, efficiency, and stakeholder satisfaction. Show less