Charles Ricketts

Experience

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  Providence Bruins

  Jul 2009 - Jul 2011

  Senior Ticket Sales Manager

   Achieved team ticket and revenue goals by selling ticket packages with an emphasis on group ticket sales Generated new group sales opportunities through telemarketing, referrals, and networking Assisted with processing payments and keeping customer credit card information confidential Maintained personal contact information for over 3,000 customers via Excel and ACT! Software Anticipated, responded to, and resolved all customer complaints, requests, and inquiries Promoted from a Sales Associate to a Sales Manager, and then to a Senior Sales Manager in less than 2 years ofemployment Show less

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  Philadelphia 76ers

  Jan 2012 - Oct 2012

  Group Events Specialist

   Generated over $100k in revenue in 5 months by coordinating group events for local churches Created and updated checklists of required documents for every pre- game entertainment event Arranged walk-throughs and tours of event spaces within the Wells Fargo Arena for potential clients Coordinated over 20 game night group incentives including performances, and player meet & greets Ensured all event payments were received, and tracked them within Paciolan and Excel Spreadsheet

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  NYC Department of Parks & Recreation

  Jun 2013 - Oct 2017

   Reviewed/approved/denied over 1,000 special event and ball field permit applications on a yearly basis Prepared bi-weekly reports based on upcoming events and proposed events Supervised a wide range of events such as Marathons, 5K races, Rallies, Festivals, Galas, and Film Shoots Scheduled and participated in site visits with Event Producers to ensure clarity pertaining to site usage Responsible for requesting and reviewing Event Manager’s Production Schedule, Certificate of Insurance, Automobile Insurance, Broker’s Certification, Security Bond Fee, and Concessions Fee Scheduled and supervised event setups and breakdowns, and ensured that all events are set up in compliance with NYC Department of Parks & Recreation health and safety regulations. Served as a Liaison and was responsible for scheduling meetings with event producers, NYPD, Maintenance & Operations and The Citywide Special Events Department to discuss event logistics, and emergency planning Show less  Supervised 5 City Seasonal Aides and prepared their bi – weekly schedules and daily assignments Provided security at community pools and special events such as the NYC Marathon, Thanksgiving Day Parade, The Puerto Rican Day Parade, and concerts. Attained New York State Peace Officer and Special Patrolman status during my tenure with the department Performed patrols of park facilities, roads, and pedestrian paths for safety and communicated their status to our Central Communications office via handheld radio Issued summonses, performed crowd control functions, enforced compliance with city park rules and regulations, and prepared incident reports Show less

  • Prospect Park Permit Liaison/ Special Events Supervisor

    Sept 2014 - Oct 2017

  • Urban Park Ranger, Ranked Sergeant

    Jun 2013 - Sept 2014
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  Lincoln University

  Oct 2017 - now

  Special Events Manager

   Oversees the development of University-sponsored events both on and off campus Plans and facilitates Commencement activities and all University Convocations Works with the President's Office, Student Life & Development and Alumni Relations in the set-up and coordination of Board of Trustees events, reunion and class anniversary luncheons, Homecoming festivities, the Spring Fling Concert, and other fundraisers for the University Negotiates event space utilization/reservation fees, and produces Facility Use Agreement terms for external client contracts Coordinates the scheduling of campus facilities for outside organizations Coordiantes the University calendar Facilitates all non-student requests for housing and overnight accommodations Assists the Associate Vice President for External Relations, Marketing and Communications in maintaining open and effective communication with the student body, faculty and staff Show less