MERCIE KONYA

Experience

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  Aramex

  Nov 2010 - Oct 2013

  Credit Controller

  • Follow up by email, letters, and telephone to contact debtors and ensure payment of outstanding invoices.• Checking new customers and open new credit accounts ensuring the company has all the relevant information on the debtor.• Keeping a record of all communication with the customer, this is important when there are payment problems and the account becomes legal, these records are needed for court proceedings.• Resolving all problems for clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any problems that are being handled in any other department.• Reconciling accounts and do the same for the month end for the whole debtor ledger.• Reporting to management on outstanding issues and inform them early of potential debtor’s problems.• Dealing with liquidators and ask for bad debts to written off.• Doing monthly invoicing and ensure invoices are dispatched soonest. Show less

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  FedEx

  Oct 2013 - Jan 2017

  Credit Controller

  •Handling a debt portfolio with a monthly increase and to reduce bad debts through vigilant monitoring of debtors accounts.•Assisting in reviewing the company’s credit control procedures, recommend development and implement enhancement where required.•Ensure proper, timely and extensive reconciliation of statement for respective clients from the SAGE Accpac ERP software to ensure prompt payment hence increase cash flow.•Facilitate preparation of accurate monthly statement of debtors’ account balances and maintain a customer master file that contains the clients’ details, tariffs and credit agreements and ensuring it is updated regularly.•Arranging and holding meetings with clients for resolution of all the outstanding matters from time to time and negotiating settlement terms for payments overdue.•To monitor credit accounts and report delinquent customers to Credit Control supervisor for review and action.•Involving the sales team in risk management to enhance debt collection with a pre-determined target.•Preparations of weekly, monthly and quarterly credit control report to management.•Drafting demand letters, Identifying and managing credit notes and write-off concerns for approval by the Finance Manager. Show less

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  UPS

  Feb 2017 - Jan 2024

  Credit Controller

  •Handling a debt portfolio with a monthly increase and to reduce bad debts through vigilant monitoring of debtors accounts.-Maintain the cash book on daily and Mpesa reconciliations.•Assisting in reviewing the company’s credit control procedures, recommend development and implement enhancement where required.•Ensure proper, timely and extensive reconciliation of statement for respective clients from Dynamics 365 software to ensure prompt payment hence increase cash flow.•Facilitate preparation of accurate monthly statement of debtors’ account balances and maintain a customer master file that contains the clients’ details, tariffs and credit agreements and ensuring it is updated regularly.•Arranging and holding meetings with clients for resolution of all the outstanding matters from time to time and negotiating settlement terms for payments overdue.•To monitor credit accounts and report delinquent customers to Credit Control supervisor for review and action.•Involving the sales team in risk management to enhance debt collection with a pre-determined target.•Preparations of weekly, monthly and quarterly credit control report to management.•Drafting demand letters, Identifying and managing credit notes and write-off concerns for approval by the Finance Manager.see less Show less

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  Agility

  Jan 2024 - now

  Senior Credit Controller

  -Handling a debt portfolio with a monthly increase and to reduce bad debts through vigilant monitoring of debtors accounts.•Assisting in reviewing the company’s credit control procedures, recommend development and implement enhancement where required.•Ensure proper, timely and extensive reconciliation of statement for respective clients from Oracle Software to ensure prompt payment hence increase cash flow.•Facilitate preparation of accurate monthly statement of debtors’ account balances and maintain a customer master file that contains the clients’ details, tariffs and credit agreements and ensuring it is updated regularly.•Arranging and holding meetings with clients for resolution of all the outstanding matters from time to time and negotiating settlement terms for payments overdue.•To monitor credit accounts and report delinquent customers to the Finance Manager for review and action.•Involving the sales team in risk management to enhance debt collection with a pre-determined target.•Preparations of weekly, monthly and quarterly credit control report to management.•Drafting demand letters, Identifying and managing credit notes and write-off concerns for approval by the Finance Manager.see less Show less