Robyn Dalton-Griffin

Experience

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  David Lloyd Leisure, Epsom

  Jun 2005 - Sept 2009

  Receptionist/Kids Sports Coach
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  Fullers, Smith & Turner plc

  Sept 2009 - Mar 2011

  Floor Manager
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  WorldStores

  Mar 2011 - May 2012

  Purchasing Assistant/Quality Control/Customer Service Advisor

  Negotiation with suppliers for stock information on a daily basis.Dealing with issues and queries from suppliers in regards to the information that they were receiving and the information that was being sent from them. Exploring and providing information in regards to stock and ensuring that all out of stock and discontinued items are taken off sale on the website.Supporting the Purchasing Manager on the daily running of the team.Incentive based tasks to ensure the smooth running of the stock control team.High levels of knowledge in excel using pivot tables for data analysis. Checking all outgoing correspondence via email to ensure that a high standard of written language and customer service is maintained.Comment on written language, punctuation, spelling and grammar and record agent progress for 1-2-1 meetings. Report on the documentation of all correspondence between agents and customers to advise management on areas that need to be improved. Construct daily reports on different staff members in order to document their improvements, strengths and weaknesses.General administrative and personal assistant duties including the answering of phone calls, outbound calling to customers with a view to resolving any issues, outbound calls to couriers and suppliers to track orders and delivery.First point of contact for all customers with after sales and sales queries and complaints Show less

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  Hagley & Warman Electrical Ltd

  May 2012 - Sept 2013

  PA to the Directors

  Provide executive level administrative support to the DirectorsCoordination of projects and events exercising the ability to improvise and improve procedures.Liaison between suppliers and clients to ensure proper communications and query handling.Direct business relations and company literature to produce an effective sales increase.Utilise fast and accurate typing skills to record minutes of meetings, to reply to incoming mails and when processing new company literature.Answer telephones and direct calls as appropriate.Process monthly payroll and CIS statements along with the payment of wages for all employees.Responsible for collation of official company documentation.Reconcile expenses and general administrative duties.Management of all customer and supplier accounts using Sage 50 Accounts software. Compile reports on debtors and creditors on a two weekly basis.Large scale diary management and maintenance including customer and company bookings, meetings booking and employee attendance/holiday. Organisation of travel arrangements.Assist to arrange the whereabouts of company labour throughout the working week. Monitoring of all payments incoming and outgoing.Produce certification, quotations and invoices for all electrical work carried out to be sent to various private and commercial clients. Show less

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  MuleSoft

  Sept 2013 - Jul 2017

  Manage all cross vertical marketing activities in EMEA region Maintenance of MuleSoft.com Drupal site End-to-end management of MuleSoft presence at industry events and trade shows (Salesforce World Tour, Gartner AADI, CWIN, APIDays) Program Manager of MuleSoft EMEA Summit Series – 3 European conferences run biyearly with approx. 5000 registrations overall – execution and management of full end-to end integrated campaigns. Program Manager for API-Led Connectivity Workshop series and customer demo series, inclusive of venue negotiation, landing page creation, team correspondence and reporting Creation, definition and maintenance of the EMEA Marketing Events Calendar for use internally within EMEA region to maximise opportunity for ROI Responsible for implementation of and continual data-build projects for EMEA territories within Strategic and Enterprise accounts Heavy involvement in the planning of Partner Marketing programs Webinar asset creation working closely with Solutions Consulting (ToFu > BoFu) and Customer Success (Closed won business) to create opportunities Management and operation of all Marketing close loop automation and tooling within EMEA including Marketo, Cvent, BrightTalk, ON24 and Salesforce Relationship manager for Developer Community Projects inclusive of meetup groups and third-party events (QCon, JAX) Team Liaison with Customer Training, Developer Relations and Corporate Marketing organisations within MuleSoft Show less Mobility, cloud, big data, and the Internet of Things are driving a profound change for businesses, creating massive opportunities for innovation as well as escalating customer expectations. Companies must respond by transforming themselves to move faster than ever. In this Connected Era, how well companies connect the explosion of apps, data and devices will define their success.MuleSoft provides the platform that changes how businesses connect by making it fast, flexible and easy. APIs are the catalyst for this change, unleashing information and eliminating the friction of integration for unprecedented speed and agility. With Anypoint Platform's API-led connectivity approach, MuleSoft is lifting the weight of custom connections and freeing companies to innovate faster.MuleSoft helps companies transform their business, enabling them to deliver mobile customer experiences, turn data into digital assets, and dramatically accelerate their pace of innovation and change. Show less Provide executive level administrative support to the VP EMEA along with the VP Services, RVP Sales UK and RVP Sales Northern Europe when required Coordinate EMEA wide travel arrangements on small and large scale Coordinate EMEA wide travel arrangements on small and large scale Assist with recruitment scheduling for all EMEA open roles with interview team globallyLarge-scale calendar management for UK Executives and meeting rooms daily. Management of calendars for US executives when visiting EMEA territories. Management of all vacation time for EMEA staff Primary organiser and main point of contact of multiple EMEA and US events garnering upwards of 300 prospects, customers and partnersCollate and reconcile all EMEA expenses via Concur Responsible for the UK office in London (Headcount of 63 people)Maintain new hire information and employee starter program within EMEA Show less

  • Senior Marketing Specialist, EMEA

    Feb 2017 - Jul 2017

  • EMEA Marketing

    Oct 2015 - Feb 2017

  • Executive Assistant to VP EMEA & Office Manager

    Sept 2013 - Oct 2015
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  DocuSign

  Jul 2017 - Nov 2017

  Field Marketing Manager, EMEA

  Manage all events marketing activities in EMEA North region inclusive of UK & Ireland, Nordics, Benelux and Spain regions Maintenance of Drupal site for docusign.co.uk End-to-end management of DocuSign presence at industry events and tradeshows Relationship management for all marketing vendors Webinar creation working closely with the sales and solutions consulting teams Team Lead for email marketing calendar and campaign calendar DocuSign® is changing how business gets done by empowering hundreds of thousands of customers and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward. Show less

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  BCG Digital Ventures

  Feb 2018 - Aug 2023

  Managing a team Executive Assistants, developing and coaching them professionally and supporting learning and development initiativesIn parallel, responsible for supporting my own client groupAssessing changing Leadership landscape and evolving EA allocations based on capacity and affiliation interestUnderstanding key business strategies and policies to better prepare the executive support team in assisting senior leadershipBuild and execute an onboarding plan for new Partners within the business including organisation of corporate credit card, all hardware, account setup and allocation of executive supportCoordinating, reviewing and delivering feedback from different stakeholders to Executive Assistant team membersGoal setting in alignment with individual’s career aspirations and learning pathsHiring of both permanent and temporary Executive Assistants, including liaising with agencies around expectation of high calibre candidates and end-to-end onboarding of successful applicants Show less Prioritise, coordinate and manage complex daily schedules for client groupsCoordinate intricate travel arrangements inclusive of flights, accommodations, ground transportation and visas and devise complex itineraries Liaise and align with other Executive Assistants and Operations team members within DV/X and BCG to coordinate meetings, itineraries and events Provide timely expenses and timesheet support for all client groupsManage contacts and communications for client group Prepare documents, emails, presentations and letters as well as distribution of said documents as requested Creation and ownership of the EA Playbook (training material for new starters and an essential reference document for day-to-day roles and responsibilities within the EA team) as well as other training materials necessary for the London CentreManage team holiday approval and cover allocationProvide support and cover to the rest of the EA team, inclusive of Operations Manager, as and when appropriate Active member of the Pride, Christmas, Summer Social and Theatre Club Committees, owning and managing budget sheets for events, liaising with local businesses to secure discounted rates and building relationships with vendors for future use Managing and liaising with incoming new and existing suppliers for events - ensuring the timely submission of all vendor onboarding forms and invoices including liaising with BCG Accounts on progress of payment Participant in the DV/X mentoring program, mentoring junior member of the Operations teamLiaison between BCG, DV/X and external sources Show less

  • EA Manager

    Jul 2022 - Aug 2023

  • Senior Executive Assistant

    Jan 2020 - Jul 2022

  • Executive Assistant

    Feb 2018 - Jan 2020
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  Boston Consulting Group (BCG)

  Aug 2023 - now

  Assistant Team Manager

  Managing a team of Executive Assistants, developing and coaching them professionally and supporting learning and development initiativesAssessing changing Leadership landscape and evolving EA allocations based on capacity and affiliation interestUnderstanding key business strategies and policies to better prepare the executive support team in assisting senior leadershipCoordinating, reviewing and delivering feedback from different stakeholders to Executive Assistant team membersGoal setting in alignment with individual’s career aspirations and learning pathsHiring of both permanent and temporary Executive Assistants, including liaising with agencies around expectation of high calibre candidates and end-to-end onboarding of successful applicants Show less