KHALED MAHMUD

Experience

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  Hotel Valentino

  May 2016 - Apr 2018

  Room Attendant

  • Greet every guest in guest corridor, hallways, common areas or rooms with friendly attitude. • Always try to cheerful and pleasant to all the Guest. • Ensure all areas are cleaned & wiped down & free of damage for positive Guest experiences. • Answer Guest requests for room cleanings quickly and completely task efficiently. • Deliver special items to rooms such as cribs, cots and extra linens. • Monitor Guest corridors and common rooms areas to keep hotel neat and attractive. Show less

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  Atlantis Sanya

  Jul 2019 - Feb 2020

  Guest Service Assistant (Housekeeping Room Attendant)

  Job Responsibility:• Answer immediately to request from guests, as well as from other departments• Load cart with supplies such as linens and move it to the required area• Enter guest rooms by adhering to proper procedures and ensure they are vacant• Replace used amenities in guest rooms & provide clean linens and terry for dirty ones• Fold terry, make beds, and ensure bathrooms are clean• Take away, room service items, dirty linen, and trash• Perform check on all room appliances to ensure they are in good working condition• Adjust furniture, desk items, and appliances when necessary• Dust furnishings and walls and remove marks from them• Carry out floor care duties in hallway and guest rooms, and vacuum carpets• Adhere to all safety, security, and company procedures and policies• Provide immediate report of any safety hazards, injuries, maintenance problem to the supervisor• Making wonderful beds, dusting, cleaning, vacuuming and completing other tasks.• Ensure company standards are followed in welcoming and acknowledging all guests• Expect service needs of guests and provide them even before called upon to do so• Provide assistance to guests with disabilities & genuinely appreciate & thank guests for their visit• Apply professional language in communicating with guests and other people• Provide support to team to achieve common goals & maintain quality standards and expectations• Keep uniform clean and make sure to appear professional always. • Following OSHA guidelines and appropriate use of cleaning chemicals • Restock rooms, housekeeping carts and supply closets. Show less

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  Atlantis Resorts

  Jan 2022 - now

  Guest Room valet

  Attended to duty on time in correct uniform and well groomed..Follow Forbes Standard & SOP during the job.• Used and maintained all chemicals, supplies and equipment as per resort standards.• Cleaned, replenished, and prepared all guest rooms as per resort standards.• Carried out and completed daily assigned tasks as per resort standards.• Reported malfunctioning tools, incidents, and guest room issues correctly to team leader as per resort standards.• Performed quality cleaning to meet required standards within set time limits. • Reported lost and found articles as per resort standards. Show less