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Mauricio Bueno

Mauricio Bueno

IT Assistant

Followers of Mauricio Bueno928 followers
location of Mauricio BuenoPorto, Porto, Portugal

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  • Timeline

  • About me

    Operations System Analyst | Support | Linux | Azure | ITSM

  • Education

    • Federal University of Alfenas

      2018 - 2020
      Bachelor in Science and Tecnology Science and Tecnology

      I have a solid educational background that allows me to perform my duties with excellence. During my education, I had the opportunity to learn various areas, including product management, project management, data analysis and modeling, vector calculus, physical and computational modeling using SciLab, and programming in Python. Furthermore, I`m always seeking to update myself and learn new technologies and methodologies, to stay up-to-date and offer the best solutions to my clients and team. My… Show more I have a solid educational background that allows me to perform my duties with excellence. During my education, I had the opportunity to learn various areas, including product management, project management, data analysis and modeling, vector calculus, physical and computational modeling using SciLab, and programming in Python. Furthermore, I`m always seeking to update myself and learn new technologies and methodologies, to stay up-to-date and offer the best solutions to my clients and team. My solid education and commitment to continuous learning enable me to deliver high-quality results, regardless of the challenge presented. Show less

  • Experience

    • Supervale Supermercados

      Jan 2015 - Apr 2019
      IT Assistant

      Responsible to manage the network infrastructure, experience with:- Windows Server 2008 - Linux- TCP-IP / UDP- Router Configuration- Servers and solve software and hardware problems- Development and data manipulation using Microsoft Excel.

    • Stefanini Brasil

      Feb 2021 - Nov 2021
      Bilingual Support Analyst

      Field Support at Ferrero of Brazil plant with the following duties:-Management of: • ITSM service tickets (SolMan-SAP); • AD Users and Groups; • Access to the file server; • Management of printer inputs;- Configuration of Desktop / Mobiles for corporate use- Network infrastructure -Documentation of procedures- Work together with the global team analyzing KPI's to maintain compliance;- Use of Microsoft System Center Configuration Manager (SCCM)- Support for Cisco equipment (Telephony / Videoconference / Jabber)- Manage MFA (Multi-Factor Authentication) and licenses of AutoCAD throughout Brazil- Maintain and contribute to the knowledge base (Knowledge base support procedures)- Instruct users on the optimal use of applications- Provide support to users regarding the use of equipment and software- Ensure an effective interface with the client during service interventions while maintaining the highest degree of client satisfaction- Install, test, and update IT equipment (computers, peripheral devices, programs, and software)- Ensure the maintenance, administration, and security of equipment- Manage the inventory (e.g., receiving equipment, documenting returns and withdrawals) Show less

    • HST Card Technology Ltda

      Nov 2021 - now

      As a Systems Analyst in the Operations sector, I work on the implementation of complex projects across Latin America, providing technical and operational support in three languages: Spanish, English, and Portuguese. My experience covers a wide range of technological solutions, including the integration and implementation of Issuer Server and Wallet Server, as well as projects involving payment technologies such as QR Code, Google SDK, Apple SDK, and Click to Pay. My focus is to ensure that projects are delivered efficiently and with high quality. Show less As a Systems Analyst at HST Card Technology, a software company focused on implementing self-service, banking, SmartCard, and EMV applications in financial institutions of all sizes throughout Latin America, I am responsible for the ACS - Access Control Servers (3D Secure protocol) and OTP - One Time Password system. My activities include implementation, monitoring, and support of the banking system, configuration of application servers, analysis of logs and identification of problems and root cause. I provide support to clients in Portuguese, Spanish, and English, and create operational manuals and procedures. I have experience in configuring 3D Secure environments and managing and resolving Redmine, Jira, and Freshdesk (Freshworks product) ITSM service cards and tickets.Skills: - ACS - Access Control Servers system - OTP - One Time Password - Implementation, monitoring, and support of the banking system - Configuration of application servers - Analysis of logs and identification of problems and root cause - Support to clients in Portuguese, Spanish, and English - Creation of operational manuals and procedures - Configuration of 3D Secure environments - Management and resolution of Redmine, Jira, and Freshdesk ITSM (ACS & OTP) service cards and tickets. - Ability to work a variety of shifts in a 24/7 environment with flexibility to be on call on a 24/7 rotational basis with potential evening and weekend coverage. Show less

      • Mid-Senior System Analyst - Operations

        May 2023 - now

      • Júnior Systems Analyst - Operations

        Nov 2021 - May 2023

  • Licenses & Certifications