Zeynep Genç

Experience

• 

  Istanbul University

  Jul 2007 - Aug 2007

  Microbiology Laboratory Responsible Student
• 

  İstanbul Büyükşehir Belediyesi

  Jul 2008 - Sept 2008

  İstanbul Büyükşehir Belediyesi/ Çevre Koruma Müdürlüğü / Internship
• 

  Turkcell

  Apr 2009 - Jan 2017

  Process Management• Being responsible for activities to optimize and standardize corporate sales and campaign processes• Performing the functional tests of applications and coordinating the user acceptance tests• Preparation of training and creation of documentation in developmental subjectsRelationship Management• Coordinating the communication between development team and business units• Monitoring and presenting project updates to relevant stakeholders, clients, or project team membersAnalytics & Reporting• Planing customer segmentation and data analysis according to segmentation• Preparing monthly performance reports and sharing them with managers Show less • Responsible pre-sales and after sales operations and developments,• Proactively identifying customer problems that could be a crisis, introducing action plans for problems, and introducing systematic developments to this proposal• Reporting Key Performance Indicators, Product Report, Making Invoice Analysis to Heads and Directors• Following up income and expense budget• Development of processes and systems used by sales channels for the implementation of Corporate Sales KPIs• Work with the department of customer analytics and sales management to enhance or increase sales performance• Evaluation and organization of additional benefits to be provided to the products to be newly launched along with marketing teams, annual Best Estimate planning and monthly follow-up.• Participation in projects to improve processes and systems to improve operational efficiency in the field Show less

  • Dijital Transformation & Sales Development Project Manager

    Jan 2016 - Jan 2017

  • Sales Experience Management

    Apr 2009 - Jan 2016
• 

  Bebekaksesuarları.com

  Jan 2017 - Jul 2020

  Co-Founder/Sales and Marketing Manager

  • Creating Business Plans and Documents• Developing a product, determining specifications and bringing that product into production• Managing social media, attending industry events and following innovations by comparing competitors.• Completion and control of marketplace integrations such as Amazon, trendyol, N11 etc• Preparation and updating of invoices and sales reports

• 

  Türk Telekom International

  Aug 2020 - now

  Managing the commercial relationship of assigned International Wholesale partnersAnswering all allocated customer requests and inquiries in the set deadlines Developing and supporting the sales team’s goals in achieving the Sales Team Target and objectivesTaking overall responsibility for assigned partners services including implementation, operations, service and billing related issuesManaging the sales processes of Türk Telekom, which is TTI's largest and most strategic account Show less • Supporting the customer experience processes for the Middle East, Africa and India Data Sales Team to achieve strategic goals• Preparation of executive reports and Sales KPI Reports• Process & system improvements that will increase efficiency• Driving and analysing Customer Service processes & CRM data to define improvement areas and activities and ensure that all development activities are performed• To sustain coordination and joint work between internal and external departments and giving consultancy for Sales Departments• Managing the sales processes of Türk Telekom, which is TTI's largest and most strategic account• Managing sales operations, following up contract signature processes Show less

  • Senior Sales Account Manager

    Oct 2022 - now

  • Sales Senior Support / Data Sales ME, Africa and India

    Aug 2020 - Oct 2022