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Patrina Lawrence

Patrina Lawrence

Customer Service Manager

Followers of Patrina Lawrence84 followers
location of Patrina LawrenceGreater Toronto Area, Canada

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  • Timeline

  • About me

    Business Marketing | Client Relations | Communications Expert | Digital Creator

  • Education

    • Centennial College

      2021 - 2021
      Certificate Personal Support Worker 4.31

    • Centennial College

      2019 - 2021
      Diploma of Education Meeting and Event Planning HONORS

  • Experience

    • Concentrix

      Oct 2016 - Dec 2019
      Customer Service Manager

      Deliver excellent customer service to existing and new customersAssist with technical difficulties/missed – late appointmentsDe Escalate irate customer while finding solutions to the existing problemsManage small team of 12 persons of their daily duties.(KPIs,Quality,Service etc)Monitored breaks and lunches.Floor support for all new hires assisting with daily programs, training exercises

    • Self-employed

      Sept 2017 - now
      Experience Event Specialist | Marketing | Sponsorship & Activations | Customer Service and HR

  • Licenses & Certifications

    • Customer Service: Problem Solving and Troubleshooting

      LinkedIn
      Dec 2020
      View certificate certificate

    • McGill Personal Finance Essentials

      McGill University - Desautels Faculty of Management
      Dec 2020