Rhonda Baskfield

Experience

• 

  Deluxe

  Apr 1988 - Sept 2023

  Led team of professional level Project Managers and Consultants who utilize Professional Services to provide expert knowledge, best practices and industry information of Check & Fraud Solutions to Financial Institutions. As a professional services organization, our team utilizes formal methodology, project management rigor and tools. Project Manager for onboarding of new clients to Deluxe. Effectively led cross-functional teams to successfully manage over 300+ implementation projects within scope, timeline and budget. As subject matter expert of our Check client onboarding experience - was responsible for training/mentoring other consultants, as well as process improvement execution. Responsible for operational relationships with several regional-sized financial institutions. Day to day operations contact and continuous evaluation of check program to recommend and implement best practices for increased efficiency, effectiveness and profitability. Project Manager implementing Deluxe eCommerce solutions for financial institutions' new account opening platform, home banking application and website. Provide demos of our applications and consult with clients on the electronic solutions for their check ordering needs through multiple ordering channels. Focus on relationships with branch personnel of financial institutions. Territory of 300+ branch locations - Provided training support for front line staff and branch administration. Worked with financial institutions to expand and enhance commercial banking relationships with Deluxe. Led various teams of customer service and inside sales representatives. Worked to achieve revenue and efficiency goals within the call center. Assisted with Deluxe talent recruitment efforts at job fairs, screening interviews and company overview sessions.

  • Executive Director, Client Delivery

    Apr 2022 - Sept 2023

  • Director - Global Process Owner

    May 2020 - May 2022

  • Director - Delivery Services & Solution Engineering

    Oct 2019 - May 2020

  • Senior Manager, Client Services - Consulting & Professional Services

    Jan 2016 - Sept 2019

  • Senior Implementation Consultant & Project Manager

    Jan 2008 - Dec 2015

  • Client Relationship Lead

    Jan 2002 - Jan 2008

  • Delivery Consultant

    Jan 1999 - Jan 2002

  • Sales Service Representative

    Jan 1995 - Jan 1999

  • Customer Service Manager & Talent Recruiter

    Apr 1988 - Jan 1995