Pooja Sharma

Experience

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  Le Grove Cafe

  Sept 2020 - Oct 2023

  Cafe Manager/ Barista

  -- Led exceptional customer service initiatives, proficiently managing phone inquiries, diplomatically resolving disputes and implementing customer-focused strategies that increased satisfaction, fostering loyalty for the cafe.-- Led a united team, managed and motivated diverse members for improved efficiency and handled conflicts to maintain a harmonious work environment.--Participated in hands-on barista duties, contributing to the preparation of high-quality coffees during peak service times, and maintained proficiency in coffee preparation techniques to uphold service standards.-- Demonstrated strong time management skills by efficiently handling multiple tasks, consistently meeting deadlines for tasks and projects, and effectively prioritizing responsibilities to optimize daily operations and contribute to overall business success. Show less

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  Williams Logistics

  Jul 2021 - Jun 2024

  Picking/Packing

  -- Specializing in the meticulous packaging of online and wholesale clothing orders.-- Proficiently managed the packing process for both local and international orders, utilizing computer systems for order processing and making them ready for shipment via carriers like DHL, Australia Post and Toll.-- Applied attention to detail in labeling packages with customer information, ensuring accurate and efficient shipping processes.-- Demonstrated expertise in Quality checking for item scanning and expertly handled the packaging of hanging garments, including Jonny Bigg clothing, adhering to high-quality standards. Show less

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  Western Sydney University

  Jul 2022 - Oct 2022

  Student Intern

  I was assigned to a client who works for Xceed Electricals by my university to build web application for signing contracts with their customers.Worked alongside with a group members of 4, including me. The web application was coded using PHP and Laravel.Worked on Laravel to handle the databases, push notifications, storages and other related backends functions.

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  Southern Cross Austereo

  Apr 2024 - Jun 2024

  Information Technology Technical Support