Dharmesh Prajapati

Experience

• 

  Reliance Digital Retail Ltd.

  Apr 2010 - Sept 2019

  • Setting Sales Target for Stores and ensuring its achievement• Ensure that departmental operations are executed successfully and planned results are obtained, delegate appropriately• Monitor activities of subordinates, create environment so that subordinates can accomplish their assignments, respond to the needs of the department's clients/customers• Develop subordinates; Help them to maximize their contribution to the organization and to grow professionally• Take corrective action with subordinates when performance needs improvement• Foster effective teamwork• Goals for the key result areas of the store (Stock control, sales profit, productivity and manpower development)• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.• Completed point of sale opening and closing procedures. Show less • Built relationships with clients to establish new contracts.• Managed and analyzed budgets, P&L, balance sheets and sales reports.• Monitored sales team performance, analyzed sales data and reported information to area managers.• Resolved problems with high-profile customers to maintain relationships and increase return customer base.• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits. Show less

  • Store Manager

    Dec 2011 - Sept 2019

  • Commercial Manager

    Apr 2010 - Dec 2011
• 

  Croma, Infiniti Retail Limited

  Oct 2019 - Nov 2022

  Store Manager

  • Supported the Cluster manager in conducting weekly meetings, delivering quality reviews, and setting goals• Planning and initiating, execute changes to improve the store performance on all KPI's• Plan and execute monthly store catchment activities for existing customers and new customers with the help of Area Marketing & Analytics team in SO• Tracks competition closely (Range, pricing, offers, promotions) and suggests necessary action to Cluster Manager to ensure that our store remains ahead of competition at all times• Daily review & follow up on complaints & resolution as per TAT• Take corrective actions based on customer feedback (VOC, NPS, Complaints etc)• Ensure 100% compliance on Planogram, merchandising & ticketing• Maintains store performance by coaching, counselling, motivating, monitoring & disciplining employees Setting Sales Target for Stores and ensuring its achievement.• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.• Supervised guests at front counter, answering questions regarding products.• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.• Protected store from loss or theft by setting and enforcing clear security policies. Show less

• 

  Sainsbury's

  Nov 2022 - now

  CTM Sainsbury's

  Cultivate and maintain customer relationships to ensure exceptional customer service and satisfaction.Develop and execute trading strategies aimed at maximising profitability and operational efficiency.Monitor market trends to ensure compliance with relevant regulations and identify potential trading opportunities.Analyse market data to make informed trading decisions that drive business growth.Collaborate with various departments and teams to align trading activities with overall business objectives.Establish and nurture strong relationships with key stakeholders and industry partners.Monitor trading performance and provide regular, insightful reports to senior management for informed decision-making. Show less