Lorna Karaj, MBA, PMP

Experience

• 

  EXL Service

  Sept 2011 - Sept 2013

  Lead Services Specialist, P&C Commercial Lines, Assembly

  -Work with different departments to expedite workflow and resolve issues. Processes different transactions like Act, Umbrella and Package on a daily basis and able to process over 10 other processes when required. -Cross train peers and evaluate their work and communicate with the offshore team for quality.

• 

  Dell EMC

  Oct 2013 - Nov 2017

  -Design and execute overall enablement strategy to drive behavior and maximize adoption.-Access change impacts across all user groups based on knowledge of sales and operational processes, roles and responsibilities and ensure proposed changes are aligned for both business and the field.-Collaborate effectively with Business Transformation Leads and various Business Units to execute on the enablement plan across both Enterprise and Commercial segments.-Develop and orchestrate training, communication and support strategy to ensure consistency and alignment to Sales Leadership and Business Operations priorities. Show less - Primary driver of operational activities of six partners, their training, inquiries, objections and overall EMC interaction - Leverages data to gather insights on performance, execute regular business performance checks and Quarterly Business Reviews to tell the partner story and inspire action - Drives accountability for the deployment and implementation of complex operational programs and reinforcing and sustaining those programs through ongoing focus.- Uses expertise to influence and become a trusted advisor to EMC internal resources as well as an advocate for partners- Set precedent for a new role and thrived in the change of an undefined role - Builds and analyzes reports from Salesforce and Tableau to identify trends, issues and improve performance Show less

  • Project/Program Management Advisor

    Jul 2017 - Nov 2017

  • Inside Partner Account Manager/ Channel Program Account Manager

    Jul 2015 - Jul 2017

  • Sales Business Analyst, Partner Support Center

    Oct 2013 - Jul 2015
• 

  PTC

  Nov 2017 - May 2022

  - Established a world class field academy to enable our sellers and technical resources, including the implementation of a new LMS, and role based learning paths - Led the Close program where we implemented a new hunting motion, accelerated our move to SaaS through the VEC launch and successfully initiated the NAM relationship - Currently working on growing IoT ARR and reducing churn through establishing governance and controls for our IoT customers, getting them to first value as quickly as possible and establishing sales pods Show less

  • Core SaaS GTM Director

    Jul 2021 - May 2022

  • Global Transformations Office Program Manager

    Dec 2019 - Jul 2021

  • Global Transformations Office Senior Project Manager

    Nov 2017 - Dec 2019
• 

  SBI, The Growth Advisory

  May 2022 - now

  • Engagement Manager

    Jul 2023 - now

  • Executive Consultant

    May 2022 - Jul 2023