Luke Heffernan

Experience

• 

  DownRiver Ice Cream

  May 2019 - Jul 2023

  As manager/shift leader for DownRiver Ice Cream, I was responsible for: -Interviewing/scheduling/staffing 50+ employees (over time) and ensuring their proper training and development; -Conducting the ordering for the business; -Banking deposits and securing registers; -Exuding strong customer service skills to ensure satisfaction;-Catering and managing off-site events;-Maintaining a clean & safe work environment.

  • General

    May 2016 - Jul 2023

  • Manager

    May 2019 - Jun 2022
• 

  Aspen Technology

  Jun 2022 - now

  Human Resources Coordinator

  At AspenTech, I am responsible for the following:-Processing and filing employees' I-9s & ensuring employment eligibility and maintaining a detailed audit file to ensure compliance. -Assisting the onboarding of new employees by communicating new-hire documents, presenting PowerPoints to new hires, ensuring their proper development and understanding of the company. -Creating offer/promotional letters, preparing exit documents, helping employees with employment verification paperwork.-Owning HR Shared Services email alias to assist employees with their questions -Utilizing Workday (HRIS software) to terminate employees, set up exit interviews, create new positions, edit employees' data, and assist HR business partners (HRBPs) with obtaining information. -Internal audits: company trainings/policies, payroll, etc. -Organizing events for our employee resource groups (ERGs), specifically, the LGBTQ+ forum. Show less