Diana Melhem

Experience

• 

  Retail Group Lebanon

  Apr 2017 - Apr 2020

  Sales Assistant

  Developed a customer-focused mindset and a strong work ethicLearned how to effectively communicate with clients to build relationships and provide solutionsDeveloped strategies for creating a positive customer experienceApplied skills learned in retail to subsequent roles in operations management.

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  One Global Market Limited

  Apr 2020 - now

  • Manage daily operations of the brokerage firm, including overseeing a team of operations associates and monitoring processes and procedures to ensure compliance with regulations.• Streamlined account opening process resulting in a 25% reduction in processing time and increased customer satisfaction.• Initiated and led the implementation of a new customer relationship management (CRM) system resulting in a 30% increase in customer engagement and retention.• Collaborated with senior management to develop and implement new policies and procedures to improve overall efficiency and productivity. Show less

  • Operations Department Manager

    Aug 2021 - now

  • Team Lead Operation Department

    Apr 2020 - Aug 2021
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  IM Global

  Oct 2023 - now

  Quality control and Admin manager

  As the Quality Control and Administration Manager, I am responsible for ensuring the highest standards in product or service quality through rigorous quality control processes. Simultaneously, I oversee administrative functions, managing resources, supervising staff, and implementing efficient policies. My role is crucial in maintaining a smooth and productive organizational environment, contributing to the overall success of the company.