Antony Shepard

Experience

• 

  Elevate Internet

  Aug 2021 - now

  • Providing troubleshooting assistance and "how-to" help to customers regarding all supported end-user premise device hardware in a multi-vendor/platform environment, which includes LAN, WAN, Wireless and Fiber Internet connectivity and support, all while also aiding other Network Operations Center personnel in providing customer installation, provisioning, and troubleshooting support.• Resolving customer concerns regarding provider-supplied hardware used in general business and residential applications.• Responsible for telecommunications provisioning, coordination and troubleshooting including coordinating local number portability, as well as all tier-2 support escalation tickets including but not limited to manage wireless, internet connectivity and general customer service problems.• Assisting field operation teams with business customer installation including coordination of service provisioning and installation.• Providing direct field support for OSP technicians including service changes and scheduling remote troubleshooting of installation issues.• Assisting the Network Engineering team in system installation, configuration, upgrades, maintenance, disaster recovery and usage reporting, as requested.• Performing and assisting with programming and troubleshooting subscriber optical network terminals and routers remotely. Show less

  • Lead Network Operations Support Analyst

    Mar 2024 - now

  • Network Support Analyst

    Aug 2021 - Mar 2024