Deep Enrich
Ricardo Santos
Operador de mainframe
136 followers
São Paulo, São Paulo, Brazil
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About me
Head of Division / Customer Support Manager
Education
Colégio Batista de Campinas
1995 - 1997Ensino Médio Data Processing
Hesston College
1998 - 2000Associate of Arts - AA Advanced Computer Technology
James Madison University
2000 -Bacharelado Business
Experience
IBM
Jul 2002 - Jul 2004Operador de mainframe
EDS ELETRONIC DATA SYSTEM DO BRAZIL LTDA
Jul 2004 - Nov 2005Analista de Desenvolvimento de sistemas
Netcracker Technology
Nov 2005 - Apr 2024Head of Division
Jul 2021 - Apr 2024Service Delivery Manager
Jul 2019 - Jun 2021Customer Support Operations Manager
Jul 2016 - Jun 2019Coordenador de helpdesk de TI
Jun 2013 - Jun 2016Senior Client Support Analyst
Jan 2011 - May 2013Junior Client Support Analyst
Nov 2005 - Dec 2010
Licenses & Certifications
Diploma de Español como Lengua Extranjera Nivel B1
Instituto CervantesJan 2017- View certificate
Google Cloud Computing Foundations Certificate
GoogleAug 2024
CNA – Certified Novell Administrator NetWare 5
NovellSept 1999
Languages
- inInglês
- esEspanhol
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