Ricardo Santos

Ricardo Santos

Operador de mainframe

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location of Ricardo SantosSão Paulo, São Paulo, Brazil

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  • Timeline

  • About me

    Head of Division / Customer Support Manager

  • Education

    • Colégio Batista de Campinas

      1995 - 1997
      Ensino Médio Data Processing
    • Hesston College

      1998 - 2000
      Associate of Arts - AA Advanced Computer Technology
    • James Madison University

      2000 -
      Bacharelado Business
  • Experience

    • IBM

      Jul 2002 - Jul 2004
      Operador de mainframe
    • EDS ELETRONIC DATA SYSTEM DO BRAZIL LTDA

      Jul 2004 - Nov 2005
      Analista de Desenvolvimento de sistemas
    • Netcracker Technology

      Nov 2005 - Apr 2024
      • Head of Division

        Jul 2021 - Apr 2024
      • Service Delivery Manager

        Jul 2019 - Jun 2021
      • Customer Support Operations Manager

        Jul 2016 - Jun 2019
      • Coordenador de helpdesk de TI

        Jun 2013 - Jun 2016
      • Senior Client Support Analyst

        Jan 2011 - May 2013
      • Junior Client Support Analyst

        Nov 2005 - Dec 2010
  • Licenses & Certifications

    • Diploma de Español como Lengua Extranjera Nivel B1

      Instituto Cervantes
      Jan 2017
    • Google Cloud Computing Foundations Certificate

      Google
      Aug 2024
      View certificate certificate
    • CNA – Certified Novell Administrator NetWare 5

      Novell
      Sept 1999