Katie D.

Experience

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  Bri's Bistro

  Aug 2001 - May 2006

  Owner

  • Owned and developed an independent sandwich shop• Hired and managed a part time staff• Demonstrated a focus on exemplary customer service in fast paced environment• Honed time management skills while performing activities ranging from high level management and bookkeeping to daily operations

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  State Farm - Vince Mamone Agency

  Jan 2006 - Apr 2014

  Sales Associate

  New Business Specialist• Conducted Insurance & Financial Review® appointments, analyzed risk and life needs to help customers reach their personal goals.• Provided unique, personal customer service through relationship development and solid product and systems knowledge.

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  State Farm

  Jul 2014 - Nov 2019

  Claim Representative

  • Manages, investigates, and resolves an inventory of auto claims. Investigates and evaluates coverage, jurisdictional statutes, liability and damages. Settles and negotiates claims within authority.• Identifies and sets appropriate reserves. Prepares for and pursues subrogation and recoveries.• Communicates with policyholders, witnesses, claimants, vendors and attorneys in a professional manner while driving claims toward resolution• Maximizes efficiency to manage and prioritize claim inventory • Arranges for expert inspections as needed• Consistently recognized by peers and management as a resource to others in the areas of policy language, jurisdictional requirements and liability investigations Show less

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  Progressive Insurance

  Nov 2019 - Jan 2020

  Claim Representative
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  The Hartford

  Jan 2020 - now

  Claims Adjuster

  Claims Adjuster - Workers’ Compensation