Oscar Ip

Experience

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  Polynesian Cultural Center

  Apr 2014 - Apr 2015

  Team Lead of Concessions Department

  Assisted the Concessions Manager in developing, interpreting, and implementing policies; ensured proper performance reports and audit current procedures. •Assist the Concessions Manager in developing, interpreting, and implementing policies.•Ensure proper training of 20 staff members, prepare performance reports, andaudit current procedures.•Professionally and cheerfully serve guests daily from all around the world.

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  Deliveroo

  Dec 2016 - Sept 2017

  Lead Customer Service Representative

  Maintained proper standard of service, constantly teamworking with coworkers; arranged manpower planning and delivery assignments to 200 drivers. Provided speedy and productive real-time communication between restaurants and customers on food delivery order status and process. Resolved daily customer issues of corporate accounts via emails, instant message, and phones calls. Provided quick and efficient help to customer’s needs.• Assisted in the creation and roll out of new procedures to train agents and team members to ensure procedures were followed; becoming the go-to problem solver in training and service to customers. • Oversaw up to 1,500 daily orders ensuring effectiveness for the workflow of deliveries by motorcycle. Show less

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  Brigham Young University - Hawaii

  Jun 2018 - Jun 2020

  Led more than 40 clubs with 200 student leaders; providing opportunities and support for leaders to empower themselves to achieve their goals. • Designed and implemented new SOPs by using Lucidchart and video training tutorials to simplify the proposal submission process to increase efficiency and save valuable time and improve speed of service to clients.• Identified risks and problems then presented solutions for potential and existing issue to stakeholders.• Coached more than 40 clubs with 200 student leaders; supported and inspiredleaders to empower themselves to achieve their goals. Managed Culture Night - Clobal Annual Event Celebration of Cultures at the university:Coordinated with the marketing team and multimedia team for campaigns and media needs for the project encompassing 30 student clubs representing some 70+ cultures. Coordinated Livestream event to be broadcasted globally online. Oversaw event audience seating planning for event.• Created project documentation, performance agenda, and flow plan.• Assigned tasks and followed up scope of work on Trello with up to 12 project managers.• Scheduled practice venues with sponsoring clubs and students.• Led diverse, cross-functional teams in the fulfillment of organization productivity, quality and bottom-line objectives.Managed the Island-wide Food Festival hosted by the university: Partnered with marketing team to coordinate, track, manage timeline, and operate university-wide event involving over 75+ cultures; responsible for scheduling or coordinating food service, vendors, and venues Show less

  • Logistics Supervisor/ Project Manager

    Nov 2017 - Jun 2020

  • Event Coordinator

    Jun 2018 - Sept 2018
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  Noodelight

  Jan 2021 - Oct 2021

  Project Manager - Operations

  • Increased returning customers rate by 30%.• Developed and implemented new marketing strategies by analyzing purchasing data and rolling out exclusive offers and updates to returning customers.• Oversaw operations, logistics, packing, inventory management, purchasing, vendor management, and project management of marketing.• Implemented 5s and lean techniques to reduce cycle time by 50%.• Coordinated with Marketing Team.

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  Suntec Concrete

  Sept 2021 - Jan 2022

  Project Coordinator

  Managed 20-30 projects ($1M-$10M) from start to finish, coordinated with 50+ teams, contractors, and subcontractors to ensure seamless execution. Supported five senior PMs, optimized efficiency, reduced costs, and streamlined operations by refining SOPs. I also maintain accurate project documentation, including RFIs and Change Orders, ensuring compliance and completeness.

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  MF9

  Jan 2022 - now

  Sr. Project & Account Manager

  Results-driven project leader managing 10 key accounts, including Aptive Environmental, Sandlot Partners, and GOAT Group, with a strong focus on efficiency, client retention, and revenue growth. I drive cross-functional collaboration to deliver 60+ products annually while optimizing processes through tools like Notion. Successfully led a $2M budget campaign, and implemented KPIs that improved operational efficiency. Proactive risk management and stakeholder engagement strategies have reduced project delays. Show less