Jen Schaller

Experience

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  The University of Toledo

  Feb 2018 - Jul 2019

  Worked different alumni events such as: setting up/running Art on the Mall, carrying out various tasks at alumni tailgates, and working as the supervisor for private events. Assisted in large event planning, including Commencement and faculty awards.Directed phone calls to appropriate campus offices or specific faculty.Assisted in travel planning for Provost.Answered phone calls and directed questions to appropiate campus offices.Maintained full office supplies.

  • Alumni Association Student Worker

    Aug 2017 - Jul 2019

  • Office of the Provost Administrative Assistant

    Feb 2018 - Jun 2019
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  Tutor Doctor

  Apr 2018 - Apr 2019

  Academic Tutor

  Tutored high schoolers French, math, and writing skills. Created personal lesson plans to challenge or break down different concepts.

• 

  Northwest Ohio Eye Care

  Jan 2021 - May 2021

  Optometry Technician & Administrative Assistant

  Triaged phone calls, emails, in-office patient pre-testing, visual tests, and frame selection with daily patient count of 25+. Maintained daily patient schedule, including walk-ins and emergency visits.Led patients through sales transactions of frames with average of 10 daily sales, including measurements, fit, and payment collection.Accurately documented and filed patient health records using our CRM.

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  Dr. Thau and Associates

  Jul 2021 - Jul 2022

  Optometric Technician & Administrative Assistant

  Identified pain points in patient experience and develop proactive steps to solve issues removing negative front desk reviews, e.g., patient understanding upfront costs before entering office.Coordinated 15+ daily patient flow by triaging phone calls, emails, in office care, and efficiently scheduling for each doctor while utilizing Crystal CRM system.Ensured accurate documentation and filing of patient health records and notes.Utilized strong communication skills to prep patients for accurate visual field tests, contact lens classes, insurance costs, and promoting sales for contacts and vitamins.Ordered and maintained office materials, including vision therapy materials, office supplies, and large contact lens sample inventory. Show less

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  Jen Schaller Pet Care

  Oct 2021 - Mar 2023

  Owner

  Maintained schedule for multiple clients in changing locations around New York City.Created my own branding, including business cards, website, and image.Provided care for various pets including administering medicine and adapting to different situations that arose with each unique animal.

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  Whittaker Mountaineering

  Apr 2023 - Sept 2023

  Inventoried new retail shipments, including counting, tagging, and uploading product data to ShopifyMaintained store floor and backstock organization for optimal seasonal and activity based performancePacked and shipped online orders in a timely fashionAnswered customer service questions via email and phoneEducated customers with a variety of skill levels in various outdoor activities before entering Mt. Rainier National ParkSpecialized in hiking and camping gear recommendations, with support in mountaineering gearCreated Mt. Rainier Hiking Trail Guide that provided data about each trail in the park for a wide range of difficulty and skill level to create trust in our shopIdentified lack of marmot wildlife products and designed popular sticker that sold out quickly Show less

  • Outdoor Retail Associate - Seasonal

    Apr 2023 - Sept 2023

  • Bartender and Server

    Apr 2023 - Sept 2023
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  Spanish Ministry of Education, Culture and Sport

  Nov 2023 - May 2024

  Language and Cultural Assistant

  Developed English lesson plans for Spanish high school students in multiple topics such as: sustainability, social and societal issues, feminism, American culture, cinema and music, science, and more. Adapted quickly to issues in the classroom, including adjusting activities to varying comprehension levels.Planned private lessons for adult and youth students, tailored to each student's needs.

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  NexTiles

  Jun 2024 - now

  Sustainability & Development Summer Intern

  Generate leads for new B2B customersDeveloped successful Partnership Proposal to continue advancing in product developmentCreated Life Cycle Analysis (LCA) framework for recycled insulation product using primary data and market research