Kerry Wright

Experience

• 

  The Walt Disney Company

  May 1996 - now

  Business Technology Liaison Specialist focused on strategic planning and execution of technology projects in support of Walt Disney Parks and Resorts Technology.• Partner with Executive leaders to strategically identify and prioritize technology projects within the financial planning processes to aid in resource capture and budgetary preparation.• Work within a portfolio of projects ranging in spend from 100K to 10M+ and responsible for development of business case and facilitation of project financing in accordance with funding and project management processes.• Collaborate with partners internal and external to understand their business and drive technology strategies utilizing a Business Motivational Model.• Support Executive decision making by supplying key metrics, reporting, and analysis of our Capital Investment portfolio.• Proficiently interact with senior executives across the organization and influence decision making to align with project/strategy objectives. Show less Service Management Specialist responsible for ownership of the HP ServiceCenter/Service Manager application suite and focal for ITIL based Disney/Supplier policy and procedure program. • As system owner, continuously assess strategic needs of the user community and proactively look for ways to drive efficiency & effectiveness. • Served as a lead in a major project spanning all Disney segments & supplier organizations. Determined key objectives for the effort, assess, balance & prioritize those objectives, and ultimately lead process and tool teams to a successful deployment of HP Service Manager. Show less Golf Sales Manager with secondary focus on technology and process improvements for Walt Disney World Golf.• Applied imaginative and heuristic thinking directed at increasing revenue by developing business strategies for group sales.• Displayed energy and vitality in providing leadership direction to golf operations staff.• Cultivated business relationships by working with Resort Sales, Function Control, and Convention Services areas throughout the Walt Disney Company.• Acted as technology liaison researching and partnering with IT resources to implement enhancements for existing and new tools and systems. Show less Dedicated to creation and implementation of projects key to the strategic direction of the Disney IT Support Center (Service Desk) with focus on providing world-class service to customers.• Developed and managed project which assisted in migration of company-wide IT divisions from legacy incident/problem management software.• Determined need for, created and implemented training and Quality Mentoring Program.• Served as governance chair for enhancement request program; included assessing requests, making recommendations for enhancement, communicating, and oversight of implementation. Show less

  • Sr. Manager, Identity Operations and Service Desk

    Jul 2022 - now

  • Manager, Identity Services

    Oct 2014 - Jul 2022

  • Business Technology Liaison Specialist

    Apr 2012 - Sept 2014

  • Service Management Specialist

    Dec 2006 - Apr 2012

  • Golf Sales and Event Manager

    Jul 2005 - Dec 2006

  • Business Analyst/Continuous Improvement

    May 1996 - Jul 2005