Mosi K.

Experience

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  RGIS

  Jan 1996 - May 1997

  Assistant Team Leader, Auditor

  • Learned skills as an auditor and became familiar with performing assigned tasks in a certain amount of time• Used leadership and organization skills to delegate assignments• Gained experience in working for a corporation and developing relationships with clientele

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  JCPenney

  Nov 2000 - Feb 2002

  Pricing Accuracy Associate

  • Acquired experience in working in retail setting.• Was responsible for implementing price changes & clearance markdowns for merchandise as well as ensuring accuracy of item pricing• Learned skills as a sales associate and as a cashier

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  Burlington Stores, Inc.

  Apr 2002 - May 2005

  Assistant Store Manager & Men's Department Manager

  • Honed customer service skills & facilitated merchandise sales by assisting customers• As department manager, oversaw the daily maintenance of department which included handling transfers, markdowns, merchandise presentation on sales floor, as well as training & supervising associates in department• As keyholder/asst. store manager, was responsible for performing store manager functions including opening and closing of store, interviewing applicants, supervising associates for all store operations (front end cashiers, receiving & sales floor), performing cash room accounting, handling of deposit drops, resolving customer and associate complaints/issues• Traveled to other locations to implement setup of men’s departments in brand new stores as well as established stores involved in remodeling Show less

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  FAST AUTO & PAYDAY LOANS

  May 2005 - Apr 2006

  Branch Manager

  • Where first acquired experience and gained in-depth knowledge in processing loans of different types• Performed collection duties which included past due calls, verifying bank account funds, and vehicle repossessions• As branch manager, was responsible for supervising/training loan processors and collection/account reps, managing accounts, checking accuracy of accounts, customer/billing disputes, and performing daily accounting of payments & deposits

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  Aflac

  Apr 2006 - Jun 2006

  Independent Insurance Agent

  • Received in-depth classroom & field training with regards to selling company products (supplemental life & health insurance policies) to individuals & and small businesses• Gained experience in giving product presentations, approaches to businesses/employers & cold calling

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  Rent-A-Center

  Jul 2006 - Sept 2012

  Assistant Store Manager

  • Became well-versed in the lease-purchase (rent-to-own) process• Oversaw & performed collections activities including recovery of merchandise, daily collections calls and filing criminal/civil warrants when necessary• Oversaw & performed indoor sales activities including verification of order forms, file organization, merchandising sales floor and implementation of telemarketing call lists and targeted marketing• As assistant manager, helped store manager in daily operations of business including daily reports to district manager, customer/merchandise service issues & decisions, cash/merchandise audits, scheduling deliveries and keep track of income & expenses• Gained valuable experience in service & installation of household appliances, computers, electronics & home furnishings• Delivered aforementioned types of merchandise using various types of vehicles including cargo vans & 15-foot box trucks with lift gates Show less

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  TMX Finance Family of Companies

  Sept 2012 - Oct 2014

  Store Manager

  • Received comprehensive training in company policies & state guidelines governing title loans & lending procedures• Performed collection duties which included past due calls, field visits, issuing of state and/or company defined documentation, and vehicle repossessions• Completed customer service activities including, field marketing to local businesses, processing new car title loans, processing title liens at various DMV branches & post-repossession vehicle inventories• As store manager, assisted general manager in all aspects of store operations, maintenance and supply ordering while opening a successful new branch Show less

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  Easyhome Furnishings

  Oct 2014 - Mar 2016

  Leasing and Sales Manager

  • Directly responsible for executing sales/marketing plan which includes directed mailings, mapping of routes to brochure, business-to-business partnerships & targeted marketing sales calls.• Assist general manager & owner in making sure sales floor was always clean properly merchandised & setup current promotional displays.• Spearhead all interactions with new & potential customers from greeting to closing the sale transaction.• The focal point for most of applications received, personal information verifications, data entry and lease-purchase agreements generated. Also, ensure proper documentation and up-to-date files for each customer.• With store manager’s assistance, worked to resolve any customer service issues with accounts, merchandise or service repairs in a timely manner. Show less

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  The Aaron's Company, Inc.

  Mar 2016 - Apr 2018

  General Manager Trainee

  • Directly responsible for the acquisition and maintenance of customers. Activities included greeting and assisting new customers with merchandise sales and leasing as well as counseling current customers with the goal of timely lease agreement renewals.• Supervise and set tone for sales department including customer service representative(s) and product technicians. • Hold daily strategy meetings and review daily/weekly/monthly goals and expectations.• Ensure that proper filing procedures are followed and arrange all product/customer service calls.• Direct and perform marketing activities including sales calls, direct mailing, building & maintaining local business-to-business relationships. • Provide support in other areas of business including merchandising, sales floor presentation, merchandise deliveries and recoveries, product refurbishment, collections. Show less

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  ProActive Business Solutions, Inc.

  Apr 2017 - Jun 2017

  Part-Time IT Relocation Tech

  • On temporary short-term assignment, participated in three stage relocation project which included disconnect & reconnect 60 to 200 user workstations• Hardware observed/used in project included monitors, CPUs, docking stations, switches, mice, keyboards, VoIP phones with headsets, monitor arms with mounts, connections (CAT5 ethernet cables, phone data cables, displayport cables, VGA cables, power adapters & various power distributing devices• Relocation project procedure included documentation of user’s hardware inventory & preferred hardware layout/setup using cutsheets, testing operation of all hardware after reconnection and proper cable management Show less

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  Robert Half

  Jan 2019 - Jun 2019

  PC Technician/IT Technical Support

  • On assignment with an enterprise client• Participated in Windows 10 PC deployment project• Discovered, installed and configured hardware and software solutions to deliver an IT Services product in Windows 7 and 10• Imaged, re-imaged, built and Deployed both Windows 7 and Windows 10 PCs to end users • Added and deleted user accounts using Active Directory • Made changes to accounts and group policies in both Windows 7 and Windows 10 environments• Resolved software and hardware issues in both Windows 7 and Windows 10 environments• Created process for PC refresh project• Created and currently maintain documentation related to PC refresh projects Show less

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  GPM Investments, LLC

  Jul 2019 - now

  IT Support Technician