Mattia Costa

Mattia Costa

Specialised Technician

Followers of Mattia Costa533 followers
location of Mattia CostaLondon, England, United Kingdom

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  • Timeline

  • About me

    Apple Genius & IT Expert | Specializing in Apple & Windows PC Repair, Virtual Environments | Customer Service Excellence

  • Education

    • I.T.I.S. Leonardo da Vinci

      2006 - 2010
      Computer Science

      Computer Science

  • Experience

    • ABF Informatica

      Sept 2009 - Jul 2010
      Specialised Technician

      - I worked alongside a great and specialized team of IT Technician in a very big company.- I managed with my colleagues a network of more than 250 desktops and servers, with avirtualization infrastructure background.- With my great skills of problem solving i was assisting resolving all the employers problems inthe most efficient and quickly way.- I managed the shop of this company for 5 months, organizing all the works and planning thecustomer’s technical appointment.- Managed some financial aspect of the company.- I’ve created the Customer Assistance CRM Software for managing all the appointments and-reparations of the customers’ devices. This software was planning all the work for the technician day by day automatically, organizing better all the things in the laboratory. Show less

    • M2 Technologies di Costa Mattia

      Sept 2010 - Jul 2013
      CEO, Specialised Technician, Sales

      Creazione dell'attività, realizzazione del brand e del sito web correlato. stesura della carta servizi e del listino prezzi.Allestimento nuovo negozio e creazione dei software gestionali interni all'azienda.a dicembre 2010 aggiunti il servizi di vendita e riparazione consolea settembre 2012 aggiunta del servizio di creazione grafica digitale e stampa di adesiviGestione completa reparto grafico, creazione Materiale 3D, VettorialeWebmaster per diverse aziende localiAssistenza configurazione e installazione sistemi di virtualizzazione VmWare Show less

    • Escribo

      Mar 2013 - Jul 2014
      Hardware & Software Development and Customer Service

      - Created a new network infrastructure that permit to the employers to obtain more than 50% of performance than before, and improved the security of the whole company with Active Directory, Firewall and CCTV systems- Created a PHP Web platform for a Device Managerment (E@scribo Portal)- Created a new CRM for recording all the sales, rent, and repair of the devices- Created and managed business with foreign customers- Created new function in the Device Software (E@scribo OS)- Reducing use of paper and supply, with installing a documental solution- With my skills I create specific solutions tailor made on the customers needs Show less

    • Canevaworld Resort Srl

      Jul 2014 - Aug 2015
      IT Technician, Sales Assistant, Photographer

      - Upgraded all the Network Infrastructure and Server Machine improving the performance and the speed more than 35%.- Optimized all the POS and Cash Desks terminals of the park for a more intuitive use- Reorganized all the shops warehouses for a more easy and immediate access to themerchandise inside for all the colleagues.- Upgraded and improved all the Automatic Photo System for a less waste of paper and supplyand more intuitive use for the customers.- Reorganized all the shops expositions for a better Customer Experience, using fixed criteriascheme for all.- Foreign Customer Service Assistance and Sub-Team Leader Show less

    • Myself (Sole Trader)

      Aug 2015 - Aug 2017

      As a Freelance Photographer I'm planning my day and my working schedule, proposing my services via social network and advertising network trying always to improve myself and my working results. As a photographer i had to use my creative skills to observe people and the details, to take the best picture for the client needs. As a Freelance IT Technician and Consultant i'm planning and creating solutions for different customers based their needs; starting from planning the solution, then developing it side to side with the customer, satisfying all the requests he will need. Im specialised in creating Hardware/Software solutions, Mobile Apps (Apple and Android) and Mobile/Web Application and Websites.

      • Freelance Photographer

        Feb 2016 - Aug 2017
      • IT Technician and Consultant Freelance

        Aug 2015 - Sept 2016
    • Apple

      Sept 2016 - now
      • Genius

        Jul 2021 - now
      • Technical Specialist

        Sept 2019 - Jul 2021
      • Specialist

        Sept 2016 - Sept 2019
  • Licenses & Certifications

    • Adobe Photoshop CS6 Core

      Master Academy
      Jan 2013
    • Apple Service Fundamentals

      Apple
      Sept 2019