David Hansen, MBA

Experience

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  Embassy Suites Albuquerque

  Sept 2005 - Jul 2011

  Operations Management

  Group Rooms Coordinator June 2009 – July 2011• Portfolio management: compiling and reporting daily business review, communicating strategies & solutions across all revenue units within an upscale hotel generating $17M in annual revenues• Attained proficiency at compiling, analyzing and presenting complex, customizable financial reports; revenue planning utilizing diverse management information systemsAssistant Executive Housekeeping Manager March 2008 – June 2009• Supported the operational planning and execution of housekeeping for a 261 room all-suite hotel with 35,000 FT2 of convention space. Gain experience leading diverse teams while managing a department of 50+ multi-lingual associates• Achieved three successive "100% Outstanding" scores on Hilton Quality Assurance auditsGuest Services Supervisor September 2005 – March 2008• Supervisory experience that developed strong leadership and motivational skills in a high-pressure, customer service-oriented environment • Trained and led a Guest Services team to repeated Top-10 performance rankings in Hilton service scores Show less

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  RWJF Center for Health Policy at UNM

  Jul 2011 - Apr 2014

  Admin Assistant III

  • Developed expertise in Banner finance and university procurement and contract management• Provided executive administrative support to the Center Director

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  The University of New Mexico School of Medicine

  Apr 2014 - Apr 2021

  • Directed the fiscal and operational administration of a doctorate post-graduate program, a post-doctorate residency, and affiliated clinical operations (GMAL, REACH Physical Therapy Lab)• Contract Management: facilitated affiliation agreements and service level contracts in collaboration with University Counsel. Facilitated faculty contracts/renewals and created equity grid for transparency in PT faculty remunerations.• Orchestrated a grant writing team of faculty and support staff in coordination with Sponsored Projects Office, provided fiscal administration and reporting for all grant funding and affiliated research.• Project management: o Launched an APTA credentialed post-graduate Orthopedic Physical Therapy Residency, increasing annual enrollment by 17%. o Drafted and orchestrated capital improvement project for Neurological Physical Therapy Labo Launched SIM-IQ in collaboration with the Standardized Patient Program to capture student performance during scripted scenarios to advance clinical practice skills.o Migration from the Division’s Cascade server website to new platform’s WYSIWYG architecture. Developed marketing strategy and produced all interactive web media on website for program recruitment and promotion of clinical operations (GMAL, REACH). https://goto.unm.edu/ldk20 • Awarded the Dean’s Staff Award in Dec 2020 for exemplary program leadership within the School of Medicine. Co-authored the PT Program’s COVID-19 strategic response resulting in minimal delays in instructional model with little to no impact on curriculum delivery or cohort graduation dates. Strategy was scaled for entire SOM and fully adopted in Spring 2021. Show less • Orchestrated logistics for 120 annual student clinical placements, tracked compliance with UNM and site-affiliated training/immunization requirements.• Provided departmental IT support to all stakeholders within the PT Program. Coordinated enterprise network administration of all departmental assets and user permissions with the Health Sciences Center (HSC) Senior IT leadership.• Contract Management: facilitated affiliation agreements and service level contracts in collaboration with University Counsel.• Project management: o Authored and orchestrated the HSC network installation of a Vicon Motion Capture System and Visual 3D data analysis platform for the Division’s Gait & Motion Analysis Lab (GMAL). Coordinated captured electronic medical record (EMR) patient data and analysis with the Center for Development & Disability.o Facilitated digital conversion of historical data files, managed migration to new proprietary database while remaining compliant with FERPA/HIPAA confidentiality. o Authored and orchestrated the launch and operation of a service-based learning REACH Clinic (Rehabilitation, Exercise, And Community Health). Mission was to deliver student-provided physical therapy services (Outpatient Orthopedics, Neurological, and Pediatric) to underserved and underrepresented populations of New Mexico. Identified and deployed proprietary EMR system for clinical operations. Acquired proficiency in staffing and training clinical scheduling and support.o Launched and supported electronic testing platform and remote monitoring for doctoral program. Provided technical support to faculty as testing archetypes were modified to mirror NPTE formats and methodologies. Provided administrative support to students in proctored electronic testing. Project drove NPTE first-time pass rates of program graduates to 100% within first two years and sustained this success for three years straight. Show less

  • Program Manager - Division of Physical Therapy

    Jun 2018 - Apr 2021

  • Clinical Education Program Coordinator - Division of Physical Therapy

    Apr 2014 - Jun 2018
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  Amazon.com Corporate LLC

  Apr 2021 - Feb 2023

  Operations Manager III

  • Built and executed daily production plans based upon projected workforce capacity (typically 200 to 500 associates) and available network charge. Directed leadership team composed of L4/L5 salaried area managers and L3 Process Assistants. Coordinated production volumes and KPIs with L6s leading other departments within the FC operational umbrella: Inbound Dock and Stow, Count-Amnesty-Pick, Outbound, Ship Dock.• Directed workforce of 500 line-level Amazon Associates, implemented engagement strategies and labor pool development to drive CI in operations. Orchestrated professional development of my leadership team via monthly performance reviews, training compliance, and bi-annual operational leadership reviews.• L6 Lead for Floor Health (FH) in Robotic Sort facility: o Owned cross-shift performance of four Robotic Storage Platforms (RSPs) and responsible for satisfying FH metrics across all four shifts. o Managed Data Analyst and Inventory Control/Quality Assurance (ICQA) teams to sustain inventory integrity and drive efficiency and quality of Stow/Count/Pick process paths• L6 lead for Jam Slayer program in collaboration with Reliability Maintenance & Engineering team to improve Material Handling Equipment (MHE) uptime, reduce jams and prevent MHE failures.• DEI – site leadership for Mental Health and Wellness affinity group• Established culture of quality and performance during site launch of a Gen 11 AR Sort facility in an area with an unskilled labor force. Show less

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  Amazon

  Feb 2023 - May 2024

  Operations Manager III

  • Conducted daily volume analysis utilizing pivot tables of manifested/projected production volumes and scheduled trailer arrival times. Drafted and published full day operational plans for up to five daily sorts (MOR, DAY, TWI, NIT, WD). Built and executed individual sort plans with a focus on safety, quality and cost in operations. • Facilitated Daily Business Review with site and regional leadership for daily/weekly/monthly/quarterly site key performance indicators (KPIs). Analyzed KPIs to drive continuous improvement (CI) by optimizing efficiencies.o Contributed to improving site performance to 4th place national ranking in NASC network for FY23: was ranked 23rd in March 2023 (13th in customer experience, 47th in cost); by December 2023, ABQ5 was ranked 4th overall (2nd in customer experience, 4th in cost). Ranked #1 in the network for DEA (delivery estimated accuracy) for FY23.o Site awarded National Iron Smile Champion for top-ranked site/dispatch performance during Prime Week 2023 in July; Awarded second Iron Smile as SW Regional Champion for Prime BD week in October 2023.• Directed leadership team composed of L4/L5 salaried area managers and L3 Process Assistants. Orchestrated professional development of my team via monthly performance reviews, training compliance, and bi-annual operational leadership reviews. • Oversaw workforce of 130 line-level Amazon Associates, implemented engagement strategies and labor pool development to drive CI in operations.• CI and Quality Assurance: Launched the Loose Item Management System (LIMS) in October 2023, site recovered $30,000 in inventory within first 90 days. Revised problem solve processing of damaged shipments to exceed Return to Fulfillment Center (RTFC) goals, while donating 19,000 pounds of non-RTFC products to a local veteran charity. • L6 lead for site DEI initiatives: all onsite affinity groups (Warriors, Glamazon, Latinos, Indigenous, Women, Mental Health & Wellness), designated Connect ER site lead. Show less