Abanoub Shenouda

Experience

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  Vodafone

  Jul 2014 - Oct 2014

  Customer Service Representative

  - Facilitate and provide a Vodafone global customer service standard- Own and manage the client relationship: resolving calls efficiently and effectively.- Ensure service level agreements are met and maintained.- Work as part of a team to ensure offering world-class Customer Service at all times.- Be proactive in regards to the improvement of processes and procedures.- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.- Use the job tools (telephone and computer) effectively to answer the customers' queries.- Meeting service level in handling all transactions measured through productivity reports.- Accuracy in handling all assigned tasks.- Attendance and punctuality.- Maintain professional work relationships with colleagues, supervisor and manager. عرض أقل

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  Teleperformance

  Aug 2015 - Jul 2018

  My main job responsibility is to improve the English language of the candidates applying to work in Teleperformance who were rejected due to some language issues. In Language Academy we teach our trainees both phonetics and grammar, in addition to fluency, trying to improve them to match the required language profile which is B1+ or B2 (CEFR levels). We believe that our trainees are potential customer service representatives who can serve offshore accounts. That's why our goal is to transform our trainees into loyal employees to our company who work with passion. عرض أقل

  • TP Academy Trainer

    Jan 2017 - Jul 2018

  • Language Academy Trainer

    May 2016 - Jan 2017

  • Customer Service Representative

    Aug 2015 - May 2016
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  University of Louisville

  Aug 2018 - May 2019

  Teaching Assistant

  My job description as a TA of Arabic is:• Assisting the Arabic department’s supervisor in the administrative work.• Providing real-time and in-classroom assistance to answer students’ question.• Assisting in grading student’s work and assignments.• Tutoring students when needed and answering their questions with detailed explanations after classroom hours and during office hours

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  Teleperformance

  Jun 2019 - Aug 2021

  Teleperformance Academy Mentor Job Description:• Training and supervising pre-intermediate English level trainees by using classroom activities, discussions, and practice in fast-track training sessions. • Providing real-time assistance and guidance to the newly hired trainers by following training best practices during class observation. • Following up on and outlining the department’s attrition numbers and percentages.• Setting action plans for the team to ensure achieving the department key performance indicators.• Coaching, mentoring, and supporting trainers in regards to trainees’ attrition.• Ensuring the quality of work, accuracy, deadline adherence of the team's class reports. عرض أقل

  • Learning And Development Specialist

    Jan 2021 - Aug 2021

  • Teleperformance Academy Mentor

    Oct 2019 - Jan 2021

  • Teleperformance Academy Trainer

    Jun 2019 - Oct 2019
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  AUC - School of Continuing Education

  Mar 2021 - Sept 2021

  English Second Language Instructor
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  British Council

  Oct 2021 - now

  English Teacher
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  International Kingdom College

  Feb 2024 - now

  English Teacher