Kasandra E.

Experience

• 

  Walgreens

  Jul 2009 - Apr 2010

  Night Shift Manager

  • Managed a team of 5 clerks• Managed one of the top 5 stores in district• Analyzed daily sales & translated into strategic plans • Worked closely with district manager to formulate & build store brand

• 

  Beech Tree House

  Apr 2010 - Feb 2013

  Lead Preschool Teacher

  • Planned and implemented dynamic curriculum and fun learning activities incorporating the latest research in Emotional Cognitive Social Early Learning (ECSEL) and laying the foundation for kindergarten readiness• Designed creative, themed lessons and deliver high-energy instruction in all pre-K subjects (math, science, language arts, social studies) to classrooms of up to 15 children in an inclusive, heterogeneous setting• Fostered a warm, nurturing and fun atmosphere conducive to learning which developed strong, lasting relationships with parents and children• Recognized for teaching excellence and instructional best practices on annual reviews Show less

• 

  Dottie Couture

  Feb 2013 - Aug 2014

  Warehouse Manager

  ~Developed and led the project for the company’s website launch, which increased the company’s profitability by 68% in the first year~Compiled customer relations with company’s website which led to 91% increase in sales~Managed and trained a team of 10 to ensure productivity rates achieved or exceeded targets~Managed company financials in accordance with GAAP and analyzed sales trends to identify opportunities for growth

• 

  Aboutium, LLC

  May 2013 - Feb 2015

  Office and Sales Manager

  ~Delegated work tasks to 6 office staff members while ensuring they had the proper training, followed company policies, and performed the job satisfactorily~Managed performance of other employees by providing evaluations and feedback on a regular basis to create a work culture with open communication~Improved accuracy of client tracking details which led to increased sales to both new and existing customers~Directly responsible for all accounting and supply chain management processes for a 250k budget Show less

• 

  The Knowles Family

  Nov 2013 - Feb 2017

  Family Caretaker and Coordinator

  •Supported a couple who both work full time in family/home coordination while taking care of their small children, ages 3 and 5•Organized and scheduled the family’s attendance at multiple events weekly, in addition to ensuring perfect attendance and timeliness of my own work with changing schedules•Ensured consistent application and effective/efficient completion of therapeutic techniques for the 5 year old’s daily vision therapy•Fostered a positive work ethic and good behavior in order to act as a role model for the children •Promoted positive nutritional intake and appropriate physical activities to encourage a healthy lifestyle Show less

• 

  Greenwood Family Dental

  Aug 2014 - Mar 2015

  Office Manager

  • Led and directed a high-performing team of 8, driving seamless execution of administrative functions including billing, revenue management, staff payroll, and supply chain operations, resulting in increased operational efficiency and cost savings of over $200K annually.• Executed the implementation and training of an electronic medical record system which led to better accessibility to chart information, reduction in lost records, increased safeguarding information confidentiality, and improved quality of documentation.• Implemented and integrated an e-prescribing feature within the EMR system, eliminating paper and handwritten prescriptions; achieved an impressive 88% reduction in pharmacy phone calls within just 5 months, promoting efficient and accurate medication management.• Developed and implemented a robust reporting dashboard, enabling proactive monitoring of claim status, identification of top denial reasons, and optimization of accounts receivable timelines, resulting in an impressive 11% reduction in denials and improved financial outcomes. Show less

• 

  Kindred at Home Hospice

  Jan 2016 - Feb 2017

  Patient Companion Volunteer

  •Provided companionship and respite care to terminally ill patients to aid in the dying process•Prepared tailored socialization activities for each patient to distract them from physical or emotional pain•Assisted in the coordination of volunteer support groups to ensure emotional well-being of volunteers•Maintained open communication and report regularly to the Volunteer Coordinator to verify the needs of the patient and the patient’s family are being met•Protected the patients’ confidentiality and report any unethical incidents on patients’ behalf Show less

• 

  Koehler Partners

  Apr 2016 - Dec 2016

  Mass Transit Educator

  •Facilitated an outreach program on mass transit to educate the public on the potential implementation of the Marion County Transit Plan•Led a team of 24 interns to coordinate event outreach opportunities•Collaborated with public agencies and other organizations to increase event attendance•Prepared and submitted feedback reports on progress of events to directors •Established relationships with a wide variety of community members to facilitate an education outreach program on mass transit Show less

• 

  Indiana University, School of Public and Environmental Affairs

  Aug 2016 - Feb 2017

  Student Mentor for Undergraduate Program Evaluation

  •Helped students become familiar with university resources; advise and refer a class of 42 students to appropriate university resources, as the need arises•Met individually with students to review assignments and explain concepts•Utilized both summative and formative assessments and use data obtained from assessments to adapt instruction•Maintained weekly office hours for group reviews of course material•Communicated with the course professor about students’ understanding of topics Show less

• 

  IUPUI

  Aug 2016 - Feb 2017

  SPEA Assistant Researcher

  •Supported and prioritized multiple research projects using a variety of techniques to ensure the validity and reliability of the credible evidence •Developed a database of offenders and their offenses in order to establish information about success/failure in employment opportunities•Researched code energy auditor comments for technology adoption and policy participation•Cultivated survey and interview tools for the purpose of understanding energy behavior•Conducted literature reviews and compile information on governmental collaboration Show less

• 

  Indiana University Health

  Feb 2017 - now

  • Orchestrate and direct a team of 24 professionals across 3 diverse divisions, driving superior customer service across all facets of the patient portal, transplant, patient self-scheduling platforms; implemented performance metrics resulting 18% increase in user satisfaction ratings.• Spearheaded the successful implementation of a next-generation patient portal platform, seamlessly migrating over 800K users to an optimized system that revolutionized the patient journey, leading to a notable 32% increase in user engagement.• Led the successful implementation of automated bot processes, revolutionizing patient support and enabling response time to be reduced from 2 months to same-day live support, saving over 120 hours per week in support staff time.• Championed a dynamic cultural transformation across diverse teams, propelling Gallup engagement scores to an extraordinary 4.92/5, a phenomenal 1.81 surge that attests to the profound enhancement in team synergy, collaboration, and overall performance. Show less • Established and executed a Financial Counseling program to equip team members with resources and financial knowledge, resulting in improvement in patient financial literacy and contributing to improvement in first pass denials.• Engineered a robust price estimate solution, facilitating proactive offering of estimates for 100k+ scheduled services monthly; strategically positioned the company for market differentiation, increased market share, and achieved a notable 12% increase in collections compared to the previous year.• Directed the successful execution of a 20% Prompt Pay Discount initiative, delivering significant financial impact with over $3.6 million in time-of-service collections and $720k in patient discounts in the first year, transforming the revenue stream for the organization.• Led the System Patient Access team in project creation and implementation of “10 Elements of Remarkable Customer Experience”, which drove a 46% improvement in front end customer experience in 2019 according to the Total Quality Management audit system. Show less • Executed comprehensive financial analysis on the $58M expense budget for 11 System Patient Access cost centers across Indiana, generating detailed reports that provided actionable insights and recommendations for cost containment and efficiency improvements, resulting in a $2M reduction in unnecessary expenditures.• Coordinated cross-functional collaboration between operational senior leadership and system CFOs to secure funding for integrations into all 41 cost centers of Revenue Cycle Services, resulting in successful implementation and improved financial sustainability.• Developed an all-in-one project management, risk assessment, and budgeting tool for System Patient Access to forecast operational needs, resulting in $1.3 million in budget efficiencies through optimized resource allocation and proactive planning.• Reconfigured annual budget development and reporting process through a custom made automatic excel budget model tool that enhanced detailing and ownership of expenses. Led to faster retrieval of info and decreased time burden to pull reports. Show less • Spearheaded the top 2017 organization initiative by developing strategic deployment plans and conducting focus groups at all levels of the organization; leveraging data insights, surpassed the annual engagement goal with a 4.17 score, exceeding the targeted 4.11 objective.• Utilized data analysis techniques to evaluate engagement survey responses and conducted team member focus groups to gather qualitative feedback; delivered persuasive presentations to Executive Leadership, influencing the implementation of change management initiatives that drove employee satisfaction and organizational success.• Collaborated with leadership to implement impactful process improvement measures, resulting in a notable 5.6% annual increase in engagement scores, a significant decrease in turnover, and the successful introduction of the career ladder, promoting a forward-thinking organizational culture focused on growth and career progression.• Developed and executed a groundbreaking pilot internship program across RCS, resulting in a 91% conversion rate of interns to full-time employees, effectively enhancing talent acquisition and fostering strong relationships with young professionals. Show less

  • Operations Manager

    Dec 2020 - now

  • Project Manager of System Patient Access Experience

    Apr 2018 - Dec 2020

  • RCS Quality Expert

    Jul 2017 - Apr 2018

  • RCS Business Operations Analyst

    Feb 2017 - Jul 2017