Vladimir Sandoval

Experience

• 

  Wendys/Arbys International Inc

  Sept 1996 - Jan 1999

  - Implemented and executed the set goals for the branch, exceeding the goal every year.- Trained and managed staff, performing regular reviews assessing each employee's performance and developing improvement plans.- Responsible for inventory management and supply chain management.- Approved regular payroll submissions for employees.- Accomplished multiple tasks within established timeframes. - Executed daily tasks, quality control, customer service and staff training.- Responsible for cash control and product inventory.- Helped with planning schedules and delegating assignments to meet coverage and service demands.- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

  • Co Manager

    Jan 1998 - Jan 1999

  • Assistant Manager

    Sept 1996 - Nov 1998
• 

  Sir Electric Inc.

  Jan 2000 - Jun 2008

  Site Supervisor

  - Worked in a wide number of electrical jobs as project leader for commercial and residential projects, along with a team of experts in the construction industry.- Developed work schedules for team members to maximize shift coverage.- Evaluated team member strengths and assigned tasks based upon expertise and background.- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.- Worked with personnel and managers to meet strict timelines.- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions. Show less

• 

  PSL CONSULTING SERVICES

  Mar 2008 - Jul 2015

  Sales Manager

  - Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.- Supervised operations to ensure quality and compliance.

• 

  Globalmart sas

  Dec 2015 - Jul 2020

  Operations Manager

  - Designed and implemented strategies that allow process optimization for product delivery and service quality.- Coordinated and supervised the operative activities of the business.- Devised processes to boost long-term business success and increase profit levels.- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

• 

  XPO Logistics, Inc.

  Aug 2019 - Oct 2020

  Offshore consultant

  - Coordinated and tracked loads in North America for several industries.- Member of a strategic initiatives team; responsible for coordinating specialty programs for customers, logistics troubleshooting and tracking.

• 

  Optum Global Solutions International B.V.

  Nov 2020 - Mar 2023

  • Responsible for up to 18 junior and senior advocates managing M&R products. Support and cross-training, KPI monitoring, coaching / side by side.• Management reports of operations and team performance.• Created successful work schedules for each team member to maintain deadlines and fully staff shifts. • Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.• Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.• Followed-up with assigned supervisors to identify gaps and implement improvement plans.• Supervised trainees and managed tracking for endorsement.

  • Back-up Supervisor

    Oct 2021 - Mar 2023

  • On the Job Trainer for M&R at UHC

    Nov 2020 - Mar 2023
• 

  UnitedHealth Group

  Nov 2020 - Mar 2023

  Senior Customer Service Advocate

  - Responsible for level 1 and 2 customer service at Banmedica’s BPO- Engaged members over the phone to answer questions and address complaints in the American territory.- Monitored KPIs to ensure service quality, keeping HIPAA standards- Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.- Escalated issues to proper supervisors when standard processes were not effective.

• 

  Traffic Tech

  Mar 2023 - now

  Carrier Compliance

  Responsible for verification of potential carriers - compliance of all requirements, certifications and due diligence.