Edmond Cheung

Experience

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  Lostdog Software, Inc.

  May 1997 - Dec 1997

  Database Analyst/Programmer (Intern)

  Provided application development, debugging, upgrading, installation, and user training services. Was responsible for daily integrity of company’s web site including modifications to the site for new products, updating FAQs, and ensuring all pricing was correct and products were available.

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  Dl Computers

  Oct 1998 - Oct 2001

  Senior Software Engineer/System Analyst

  Rapidly promoted to leadership role in recognition of technical skills and management abilities. Led both independent and team projects through complete software development lifecycle, from requirements gathering through analysis, development, implementation and training. Managed multiple project schedules simultaneously, including daily reporting, and addressed roadblocks before they impacted deadlines. Mentored colleagues in Visual Basic/Delphi and object-oriented programming techniques and maintenance methodology. As source code manager, ensured integrity of code by creating procedures that controlled access by programmers. Handled any network issues in absence of network administrator. Was entrusted with daily backup of file server and security of critical backup tapes. Suggested process improvements that increased business and improved customer service. Created successful auto-fax program for promotional purposes that generated daily inquiries and resulted in new business. Wrote technical support tracking program and a process for handling support calls that improved the efficiency and speed of customer support. Show less

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  Valves Unlimited, Inc.

  Oct 2001 - Aug 2003

  Software Consultant/Developer/Database Administrator

  Analyzed business requirements of various departments and recommended specific solutions designed to improve business processes. Worked with department managers to gain acceptance for plans and schedules. Independently designed, developed, and implemented new client-server system, providing many more tools by replacing legacy DOS system. Developed Intranet web application, which allows employees to query data, generate specific reports, and update client information via web browsers. Created data file import and export utilities to interface between the inventory control system and their ACCPAC accounting system. Planned and facilitated training for end-users and wrote user manual. Monitored order process during ramp-up and training phases to ensure it was operating correctly. Show less

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  Berry Healthcare Services

  Sept 2003 - Jan 2006

  Web Application Developer

  Worked with a team of web developers to design and develop various web applications using Visual Studio.net, C#, and SQL Server 2000. This included relational database design and programming, server and client side coding, graphic design, and search engine optimization.

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  ICON plc

  Feb 2006 - now

  Manage all staff under jurisdiction. Perform all duties/functions in group for projects at all levels of complexity in a timely manner in adherence with ICON SOPs and appropriate project specifications as needed. Create new services, enhance existing services, and drive margins through the innovation and implementation of new technologies. Implement processes and technologies that ensure data integrity. Manage software product development activities. Collaborate with Project Operations for IVR/IWR project delivery. Manage product and project system change control. Review and approve product system documentation if applicable. Time tracking for resource capitalization. Ensure that projects are conducted in a timely manner in adherence with ICON SOPs and appropriate regulations and to liaise with other department and project managers as necessary to achieve this. Keep Interactive Technologies Project Manager and department management informed of project status in relation to quality, timelines and budget. Liaise with clients on project related matters as needed. Ensure all necessary training is provided to staff to improve their job performance and knowledge. Maintain documentation of training as appropriate. Develop/maintain system wide programming and design standards/guidelines as needed to improve efficiency and promote quality and consistency. Perform technical research and propose viable technical solutions. Participate in interviewing and hiring decisions regarding candidates. Prepare/track/report on programming and design related metrics to measure quality and efficiency. Develop/maintain working procedures, standard operating procedures, and training for his/her department. Assign appropriate resources to perform the design and programming tasks of the Technical Operation software. Show less Managed all staff under my jurisdiction. Conducted projects in a timely manner in adherence with ICON SOPs and appropriate regulations and to liaise with other department managers as necessary to achieve this. Kept individual project development costs within budget. Liaised with clients on project related technical/development matters. Ensured all necessary training is provided to staff to improve their job performance and knowledge. Maintained documentation of training as appropriate. Kept senior management informed of project status in relation to both qualities, timelines. Liaised with other managers/directors to improve the effectiveness of the division. Maintained confidentiality of management information as appropriate. Participated in business development activities as appropriate. Show less Assisted the Group Manager or designee in leading, training, and mentoring the employees under his/her jurisdiction. Performed all duties/functions in his/her group for projects at all levels of complexity in a timely manner in adherence with ICON SOPs and appropriate project specifications. Kept individual project costs within budget. Kept Interactive Technologies Project Manager and department management informed of project status in relation to quality, timelines and budget. Developed and implemented system-wide standards to improve efficiency and promote consistent designs. Ability to complete projects and other tasks on time with little or no supervision. Served as designee, when assigned, for the responsibilities of the Group Manager or designee. Developed working procedures, standard operating procedures, and training for his/her department. Participated in interviewing and hiring decisions regarding candidates. Maintained confidentiality of management information as appropriate. Provided on-call support after hours for ICOPhone issues as needed. Show less Programmed and developed ICOPhone IVRS projects at moderate level of complexity as designed in a timely manner in adherence with ICON SOPs and appropriate project specifications. Kept individual project development costs within budget. Liaised with Interactive Technologies Project Manager. Kept Interactive Technologies Project Manager and Systems Development Manager informed of project status in relation to quality, timelines and budget. Ability to thoroughly review and provide feedback on Technical Design Specifications, Functional Design Specifications, and User Requirements. Wrote study installation procedures. Prepared & performed code review of IVR systems. Ability to thoroughly component test code to minimize the number of programming errors found in Validation. Assisted other programmers with tasks as needed including install procedures, code reviews, component testing, and programming. Ability to complete projects and other tasks on time with little or no supervision. Mentored the other IVRS programmers in the group. Show less Programmed and developed ICOPhone IVRS projects at simple levels of complexity as designed in a timely manner in adherence with ICON SOPs and appropriate project specifications. Kept individual project development costs within budget. Liaised with Interactive Technologies Project Manager. Kept Interactive Technologies Project Manager and Systems Development Manager informed of project status in relation to quality, timelines and budget. Reviewed Technical Design Specifications & Functional Design specifications for IVR systems. Wrote study installation procedures. Prepared & performed code review of IVR systems. Ability to component test code. Assisted other programmers with tasks as needed including install procedures, code reviews, component testing, and programming. Show less

  • Senior Technical Operations Manager

    Jul 2021 - now

  • Technical Operations Manager

    Sept 2012 - Jul 2021

  • Assistant Manager - Change Control

    Apr 2012 - Sept 2012

  • Programmer Lead, Interactive Technologies

    Aug 2008 - Mar 2012

  • Programmer Analyst II, Interactive Technologies

    Jul 2007 - Jul 2008

  • Programmer Analyst, Interactive Technologies

    Feb 2006 - Jun 2007