Sandra Sim

Experience

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  SilkAir

  Feb 2010 - Oct 2010

  Cabin Crew

  INFLIGHT DUTIES● Prepare and participate in drink and meal service to passengers, and adhere to passengers’ queries and request promptly● Position at doorway to greet and direct passengers during boarding and disembarkation● Presenting live safety demonstration and ensuring passengers’ safety throughout the flight● Assist with stowage of passengers’ baggage in the overhead compartments● Carry out pre-service preparation (eg. Chilling minerals and juices, ensuring all dry-stores are uplifted and etc)● Dress and check on toilets to make sure they are clean and toilet system is functioning● Attend to passengers’ comfort and needs throughout the flight● Interacting and creating small talks with passengers during lull-period● Handle unruly passengers / deportees with care and tactfully● Carry out first aid rescue should there be any emergency Show less

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  Impact Marketing Solutions

  Nov 2010 - Jun 2013

  Program Manager cum Office Manager

  MEMBER SERVICING DUTIES● Assisting members on their dining membership (Meritus Mandarin – eat@Mandarin) and making dining/ room reservations. ● In addition, organizing quarterly Member’s Events, sourcing vendors, inviting members and making sure that each event is a successful one. ● Lastly, doing up reports on the dining revenues of each individual restaurants of members who had spent during their birthday/ anniversary month.ADMINISTRATIVE DUTIES● General administrative duties● Payment of bills and correspondence with the accounting team● Answering phone calls and handling members enquiry and complaints● Organizing and scheduling meetings for company and prepare agenda and record minutes if necessary● Preparation of reports and delivering presentation to senior management and clients when required● Developing and implementing new administrative systems, record keeping and filing of documents● Manage office expenditure and budget● Organization of the office layout and maintaining supplies of stationery and equipments● Oversee the recruitment of new staff and correspond with HR pertaining payroll and HR matters● Maintaining a conducive working environment● Ordering and ensuring that sufficient office stationeries and pantry items are available ● Organise internal events and meetings as well as external events (members' events) on a quarterly basis● Follow up on administrative ad-hoc assignments Show less

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  Regent Hotel

  Sept 2012 - Apr 2014

  Catering Sales Manager

  ● Responsible for the Solicitation and Sales of Events with the main focus of developing and establish a high standard in the Bridal industry● Focusing on both the wedding banquet and corporate event for Banking & Finance, Insurance & Investment, Building & Property Development, Clubs & Associations, Hospitality and Tourism, Airlines and Aviation industries.● Handle telephone and online sales enquiries● Growing of existing corporate accounts and develop new accounts for assigned Segment● Plan and prepare appointment reports● Meet the guest to work out details of the function, escort guest through property and highlighting the features of facilities as well as available service● Liaise with the Executive Chef to plan on special requests for clients and special event menus.● Check the set-ups for all events prior to guest arrival, ensuring all details are in agreement with client’s requirements.● Preparing Event Orders in accordance and establish S.O.P● Pre and post event follow ups Show less

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  Aqua Expeditions

  Oct 2014 - Jan 2016

  Sensior Sales & Reservation Executive

  ● Responsible for the assisting customer with the booking of our AE luxury river cruises.● Liaising with either Tour Operator / Travel Agency or direct traveller themselves to ensure smooth completion of the booking from start of booking to disembarkation and post sales feedbacks● Handle telephone, web and email inquiries with the regional of Asia, Australia, New Zealand and Europe.● Working closely with our Operations Team in Cambodia and Lima to ensure all passengers’ requests are being delivered to provide service excellence.● Working closely with our Reservation Team in both Singapore and Peru to ensure no duplication of bookings and to maximise sales.● Working closely with the team to ensure that all reports (eg. Sales Report, Accounting Report, VIP Report, Conversion Report) done submitted timely and accurately.● Complete all ad-hoc duties given on a timely basis. Show less

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  Alsco

  Mar 2016 - now

  Business Development Manager

  My daily work scope includes the following:- Effective Prospecting / Cold Calling- Following up and setting appointment for Sales Presentation- Creating New Opportunities - Sending out Proposals- Handling and narrowing down the possible objections at any given scenario- Winning New Business Contracts- Sales Reporting to Management