Teslim Doğan

Experience

• 

  CENOA SİGORTA

  Jul 2009 - Sept 2009

  Assistant Specialist

  Elementary insurance;Issuance of policy, damage report, collections and customer relations.

• 

  İNGBANK A.Ş.

  Jan 2010 - Sept 2015

  Card Security and Authorization Division (Fraud Monitoring)Monitoring and taking measures to reduce the risks that may arise by detecting suspicious transactions by bank cards and POS machines. To take action to improve the problematic issues by following system performance in the authoritarian process.• Fraud Monitoring,• Fraud Detection,• To finalize the requests received from the Customer Satisfaction System and to be in the process of collaborative workflow with other units, • Ensuring that fraud detection and prevention activities are monitored and reported effectively by using fraud prevention systems. Weniger anzeigen

  • Card Security and Authorization Division Specialist

    Jan 2013 - Sept 2015

  • Customer Service - Back Office Assistant Specialist

    Jan 2010 - Jan 2013
• 

  MasterCard Payment Transaction Services Turkey

  Sept 2015 - Jun 2017

  Experienced Professional

  In this position I managed card transaction analysis and parameter management. At the same time I was supporting the card processing processes and projects of banks and GSM companies.• Prod problem detection, routing,• Credit card EMV and online transaction parameter management,• Campaign process preparation,• Prod detection and that redirecting to the IT department,• Setting parameters regarding operational and development issues by customers,• SAP-BI Reports.

• 

  Boyner Büyük Mağazacılık A.Ş.

  Jan 2018 - now

  • Following new fraud trends and enhancing existing fraud detection modules accordingly,• Developing fraud detection systems,• Implement new fraud filters based on chargeback trend analysis,• Identifying and implementing necessary improvements in infrastructure and processes,• Investigating and analyzing customer transactions for possible fraud cases,• Payment systems performance and development,• To follow the Digital Payment Platforms, to examine the new payment methods and to update the online payment structure,• Analyze and resolve payment problems with the deployment team,• Evaluating the campaign structure in terms of payment and fraud in the campaign preparation processes and conveying an opinion to the campaign unit.• Designed and implemented a new fraud engine architecture, improving fraud detection accuracy while minimizing false positives• Led checkout performance optimization projects, including regex-based Luhn validation for improved efficiency and reduced validation errors• Managed coordination with banks (İş Bankası, Garanti, YKB, etc.), Masterpass, and Craftgate to resolve payment-related issues swiftly• Developed and enhanced 3DS authentication flows to optimize user experience and security Weniger anzeigen

  • Boyner.com.tr & Morhipo.com Payment Systems and Fraud Manager

    Jun 2021 - now

  • E-Commerce Payment Systems and Fraud Unit Manager

    Aug 2020 - Jun 2021

  • E-Commerce Payment Systems and Fraud Executive

    Jan 2018 - Aug 2020