Arnaud Oulaï

Experience

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  Institut National Polytechnique Félix HOUPHOUËT-BOIGNY de Yamoussoukro (INP-HB)

  Aug 2012 - Mar 2013

  Frontend Web Developer

  design Web application to handle online subscription of INP-HB's students

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  DIGITAL AFRIQUE TELECOM

  Apr 2013 - Sept 2013

  Internship

  implementation of security policy for Digital Afrique's network and services with open source vyatta

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  DIGITAL AFRIQUE TELECOM

  Nov 2013 - Dec 2015

  STK project aims to provide interesting content to MNO's customers through STK menu of their SIM card. So our main tasks were:- build Java backend services- maintain Java application services - upgrade Java program - follow step of application programming- project follow up from CDC to rollout - build value added services performances tools- build and promote best pratices and procedure

  • Software Engineer

    Mar 2014 - Dec 2015

  • Quality Engineer

    Nov 2013 - Mar 2014
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  Orange Côte d'Ivoire

  Dec 2015 - Mar 2016

  Billing system engineer

  - Follow KPI of data bundle - Maintain ISG platform - Support changes implementations - Analyze and solve Incidents- Develop health check Scripts to monitor system performance - Develop marketing offer - Handle customer's complaintes - Provisionning of customer on billing system

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  Huawei

  Mar 2016 - Jun 2021

  Billing System Engineer

  - Incidents management - Analyze and implement changes- Problems management - Support the integration of network node and third party to the billing system - Troubleshoot and find root cause- Implement health check scripts - Following KPI of Voice, data and sms services- handle all above task for Orange affiliates in West and Central Afica (Cote d'Ivoire, Cameroon, Guinea, RDC)

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  Orange Cote d'Ivoire

  Jun 2021 - Jan 2023

  Customer Experience Management

  - Establishment of KPI that describe customer's satisfaction - Adapt services to the customer's needs- Create a good perception of services on customer side- Contribute to marketing plan success- Follow KPIs of roaming - handle roaming customer's complaintes- Lead technical meetings to Troubleshoot roaming problems - Follow KPI of roaming traffic with the carriers- Analyze roaming faults reported by OCI roaming partners - Follow roaming aggreements - Update IR21 document for OCI- Analyze and solve problems reported by Roaming Center RoC- Attend to Orange roaming expert steerco Show less

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  Huawei

  Jan 2023 - Mar 2023

  BO IN Manager
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  Orange Business

  Mar 2023 - now

  Mobile Services Technical Project Manager