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Van Dy

Van Dy

Skilled Tradesmen

Followers of Van Dy108 followers
location of Van DyRoseville, Michigan, United States

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  • Timeline

  • About me

    Telecommunications Engineer at Volkswagen of America, Inc

  • Education

    • Clintondale High School

      -

      Continuing Education at MCC training and certificationsAvaya System Administration, Avaya Advanced Routing, Avaya System Manager, Genesys,

  • Experience

    • Quasar Industries

      Jan 1996 - Jan 2001
      Skilled Tradesmen

      Quasar Industries works with prototypes & small production including stamping, machining, laser cutting/welding, hydroforming, MIG/TIG/Spot welding. Core Responsibilities and DutiesWeldingStamping DiesBlanking DiesStretch Form ToolingFixture DesignsAssembly Tooling/Fixturing DesignSurface DevelopmentReverse Engineering

    • Comcast Cable

      Jan 2001 - Jan 2006
      Web Coordinator

      Designed and programmed many of the companies Intranet sites for the Michigan Region. Created all graphics, video, flash animations that was involved in the site. Assisted the marketing team in creating the graphic design sales ads for monthly promotions. Created all graphic designs and user interface for external and internal websites for reporting and surveys.

    • Comcast Cable

      Aug 2006 - Oct 2013
      TELECOM DATA ANAYLST

      Design, implement, troubleshoot and maintain Avaya call routing, logic and programming through Avaya Vectoring. Design and develop routing call flows and reporting solutions with other divisions to meet business needs including call routing across multiple platforms, regions, ICM, Virtual Hold and 3rd party contact center vendors. Develop routing solutions for both in market and other division requirements. Day to day support and troubleshooting of local and national call routing, hardware and contact center applications. Maintaining and building Agent ID Administration and CMS Administration as well as creating Visio call flows for meeting presentations. Installed and replace hardware for Cisco PG’s and CMS servers.Previous experience in Aspect routing, administration and Reporting. Show less

    • Quicken Loans

      Dec 2014 - Jun 2016
      Telecom Tech Support Specialist

      Administration of Avaya systems, including the phone system, Softphone, AES and CMSAdminister System Manager accounts and system user profiles, SIP endpoints and routing implantations.Administer voicemail, CTI, call recordingAdminister telephony-related systems and services (Agents, coverage path, EC500, etc)Execute MACD changesOversee delegated projects and clean-upParticipate in POCsProvide technical documentation/processes on telecommunications-related proceduresParticipate in on-call rotation Show less

    • Volkswagen of America, Inc

      Jun 2016 - now
      Telecommunications Engineer

  • Licenses & Certifications

    • Avaya System Manager